AWM, Client Operations Account Maintenance, Specialist

at JPMorgan Chase in Newark, Delaware, United States

Job Description

Job Description

The Client Operations role will be part of the Wealth Management Client Operations organization. Operations teams perform a wide variety of functions which include submitting client updates based upon review of client documentation and instruction, updates to back end systems, as well as oversight and reconciliation of the team’s daily work. The team will work closely with several internal business groups including the Client OnBoarding Maintenance (COB), Client Services, Investors, Investment Assistants and Supervisory Managers. The job requires a high degree of discipline, a strong attention to detail and a strong control mindset.


+ Review and interpret client executed documentation

+ Research client documentation to ensure suitability is documented accurately (FINRA Rule 2111)

+ Perform account and client level updates based on client or business partner instruction

+ Perform authentication to ensure instructions are provided by authorized account holder/contact

+ Identify and prefill documentation for distribution to client for review/execution

+ Take ownership to diligently maintain outlined policies and procedures

+ Assist with team projects and initiatives

+ Promote a controls environment to mitigate risk

+ Communicate with business partners and/or clients and leverages subject matter expertise to provide coaching on persistent issues

+ Perform verification for work processed by team members to identify/resolve data issues

Skills & Capabilities

+ Strong analytical and problem solving skills

+ Strong client focus

+ Growth mindset – able to take feedback and use it for growth and development; continuously learning

+ Detail oriented and accurate

+ Task management and prioritization

+ Strong verbal and written communication

+ Strong teamwork and leadership skills

+ Ability to develop & maintain relationships with business partners

+ Commitment to quality and control

+ Thought leader – work smarter, not harder

+ Ability to troubleshoot and solve Issues independently

+ Ability to work under pressure and to fixed deadlines

+ Ability to review, validate and authorize documentation with strong attention to detail

+ Foundational knowledge of the financial industry and products applicable to the role

+ Intermediate knowledge of

+ JPMorgan’s lines of business

+ Business processes and procedures

+ Risk Management & Controls

+ MS Office applications – specifically Outlook, Excel, and Word

+ Business applications and workflows


+ B.S. degree or equivalent work experience

+ 3 to 5 years of experience with in a financial services, operational or compliance fields

+ Documentation analysis experience preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC211492787

Posted On: Apr 23, 2022

Updated On: May 27, 2022