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Senior Claims Analyst

at Bank of America in Newark, Delaware, United States

Job Description

Senior Claims Analyst

Newark, Delaware

Job Description:

Sr Claims Analyst

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining the Deposit Claims team in Claims Resolution and Recovery.

The Sr Claims Analyst processes digital claims within Bank policies and procedures. Responsibilities include:

• Investigating and decisioning daily incoming claims using multiple systems and tools and resolving differences.

• Making complex decisions based on analytical research and judgment.

• Providing Customers with claim education, setting appropriate expectations or skillfully denying the claim

• Cross training and performing additional back office functions as needed

We’ll help you

• Get training and one-on-one career coaching from managers who are invested in your success. You’ll also receive additional development through our Consumer Academy to help you succeed in your role.

• Provide clients with a personalized experience by helping them – through exceptional client care

As a Sr Claims Analyst, you can look forward to

• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.

• A world-class suite of employee benefits.

Required Skills

• Experience in a Customer Service or Client Facing Environment

• Works well in a team environment, as well as independently

• Ability to multi-task and meet specific performance goals

• Must be flexible and adapt quickly to change

• Customer centric approach to problem resolution

• Strong analytical/organizational skills

• Strong ownership skills

• Strong interpersonal skills and detail oriented

• Great typing skills

• Strong computer skills: ability to multi-task & toggle into multiple systems

Desired Skills

• Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role

• Working knowledge of claims case management systems

• Proficient in MS Tools (Word, Excel, etc..)

• Experience in handling or diffusing escalated customer situations

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday – Friday 8:00am – 4:30pm

Referral Bonus Amount:

600

Job Description:

Sr Claims Analyst

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining the Deposit Claims team in Claims Resolution and Recovery.

The Sr Claims Analyst processes digital claims within Bank policies and procedures. Responsibilities include:

• Investigating and decisioning daily incoming claims using multiple systems and tools and resolving differences.

• Making complex decisions based on analytical research and judgment.

• Providing Customers with claim education, setting appropriate expectations or skillfully denying the claim

• Cross training and performing additional back office functions as needed

We’ll help you

• Get training and one-on-one career coaching from managers who are invested in your success. You’ll also receive additional development through our Consumer Academy to help you succeed in your role.

• Provide clients with a personalized experience by helping them – through exceptional client care

As a Sr Claims Analyst, you can look forward to

• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.

• A world-class suite of employee benefits.

Required Skills

• Experience in a Customer Service or Client Facing Environment

• Works well in a team environment, as well as independently

• Ability to multi-task and meet specific performance goals

• Must be flexible and adapt quickly to change

• Customer centric approach to problem resolution

• Strong analytical/organizational skills

• Strong ownership skills

• Strong interpersonal skills and detail oriented

• Great typing skills

• Strong computer skills: ability to multi-task & toggle into multiple systems

Desired Skills

• Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role

• Working knowledge of claims case management systems

• Proficient in MS Tools (Word, Excel, etc..)

• Experience in handling or diffusing escalated customer situations

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22036944

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Raquel Moniz

Referral Bonus:

600

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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Job Posting: JC211252068

Posted On: Apr 21, 2022

Updated On: Jun 08, 2022