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Senior Manager Customer Programs-ES&I Cross Practice Solutio

at Guidehouse in Dover, Delaware, United States

Job Description

Overview

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit www.guidehouse.com.

Responsibilities

To support our Customer Solutions team, we are seeking a Senior Manager Customer Programs to lead, manage, and contribute to business development opportunities such as proposals, as well as program design and implementation, and Go-To market strategy across our markets. Programs may include distributed energy programming such as energy efficiency, demand response, beneficial electrification, PV and battery storage among others across a broad range of sectors in North America, and potentially beyond. As the Senior Manager Customer Programs you will contribute to building strong relationships with clients and manage and mentor program design and delivery staff. Key Responsibilities:

+ Collaborate on business development and go to market initiatives related to program design and implementation across our markets.

+ Develop and assess program concepts and designs, program launch and implementation strategies

+ Lead program planning including business case development, budgeting and resource planning, go to market, ramp up to launch and ongoing implementation strategy

+ Lead program delivery start-up phase to launch and transition strategy to local teams, as required, including management of budget, staff and subconsultants, program measures and incentive levels, quality assurance/quality control, and customer and trade ally engagement strategies, monitoring, tracking and reporting on targets and other key performance indicators within a continuous improvement approach, to ensure program targets can be met with high level of customer and client satisfaction

+ Lead market and measure characterizations, participant uptake forecasts, development of measure and services incentives, and cost-effectiveness testing

+ Collaborate and manage deliverables across matrixed business units including marketing, technology, customer care and others as well as with external partners

+ Lead multi-million-dollar engagements including contract development and negotiations with clients and external partners as project manager and lead interface with client

Qualifications

+ Bachelor’s degree in engineering AND 10+ years of experience in business development, including proposal development, customer program design and delivery of successful customer programs

+ Experience in developing business cases for customer programs as well as assisting program participants in developing business cases for projects

+ Extensive knowledge of, and experience working in the energy sector

+ Knowledge of energy regulatory frameworks

+ Experience with energy efficiency and other distributed energy resource programs (e.g., EV, beneficial electrification, demand response, battery storage) in a range of sectors (e.g., residential, commercial, multi-residential, institutional, low-income)

+ Well-developed expertise in market and measure characterization and participant uptake forecasts

+ Understanding and experience in applying cost-effectiveness testing to programs

+ Excellent project management and leadership skills

+ Excellent verbal, interpersonal and written communication skills

+ Experience with customer and trade ally engagement

+ Strong analytical, problem-solving, and decision-making capabilities

+ Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

+ Ability to travel

+ No sponsorship available for this position

Preferred Qualifications

+ Master’s degree in engineering degree AND 8+ years of experience in business development, including proposal development, customer program design and delivery of successful customer programs

+ CMVP, CET or related designation

+ Knowledge and experience in customer programming across more than one jurisdiction

+ Experience managing turnkey customer programs

+ Experience with DER approvals within energy regulatory frameworks

+ Knowledge of utility rate-setting and cost of service

+ Familiarity with baseline and achievable potential studies

Additional Requirements

+ The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

+ The salary range for this role is $105K USD to $158K USD depending on experience.

Disclaimer

About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Rewards and Benefits Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

+ Medical, Rx, Dental & Vision Insurance

+ Personal and Family Sick Time & Company Paid Holidays

+ Position may be eligible for a discretionary variable incentive bonus

+ Parental Leave and Adoption Assistance

+ 401(k) Retirement Plan

+ Basic Life & Supplemental Life

+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

+ Short-Term & Long-Term Disability

+ Tuition Reimbursement, Personal Development & Learning Opportunities

+ Skills Development & Certifications

+ Employee Referral Program

+ Corporate Sponsored Events & Community Outreach

+ Emergency Back-Up Childcare Program

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Job Posting: JC210891153

Posted On: Apr 17, 2022

Updated On: Jul 28, 2022