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Technical Support, Staff

at Fiserv in Wilmington, Delaware, United States

Job Description

The Technical Consultant will act as a technical subject matter expert for client and internal teams on Credit Union focused projects (implementations, upgrades, onboarding, credit bureau support, 3rd party support ). The individual may be responsible for one or more aspects of a project including, but not limited to, providing application configuration, authetication and authorization, integration dynamics and flow, performing support for UI/backend deployments, knowledge transfer to clients (internal and external), provide process improvements, and more. The candidate must be organized, detail-oriented, and able to multitask in a fast-paced environment.

Essential Job Responsibilities:

1. Define and/or resolve moderate to complex client problems with designated product lines

2. First or second point of interaction through client contact channels.

3. Simulate or recreate client problems to analyze and resolve user operating difficulties.

4. Discuss problems or inquiries with other department personnel and offer technical assistance and insure proper handling and follow-up.

5. Communicate customer suggestions for enhancements and insures proper handling and follow-up.

6. Document problems and corrective procedures.

7. Manage issues in a call tracking system.

8. Provide assistance and support to other client service associates as needed.

9. Support the onboarding of new clients (internal and external); including user setup, permissions, etc.

10. Performs other duties as required.

Required Qualifications / Experience:

0-5 years of an equivalent combination of educational background, related experience and/or military experience.

Preferred Experience:

• Experience with Sql Scripting

+ Experience with Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript

+ Experience configuring and deploying mobile applications, mobile device management solutions

+ Experience with Web API’s or REST Api’s

+ Experience with tools like SoapUI

+ Experience working with certificates and server configurations.

+ Financial Institution or Credit Union Experience a plus

Additional Skills/Knowledge:

+ Requires an overall understanding of the work environment and process, with working knowledge of the organization and intermediate level of technical skills necessary for completing assignments.

+ Proficiency with computers and related office equipment is a must. Must be proficient in Microsoft Office: Outlook, Excel, Word, and PowerPoint.

+ Strong organizational skills.

+ Excellent communication skills, both verbal and written.

+ Proven ability to work independently and to multi-task in a fast-paced environment.

+ Sufficient knowledge of Fiserv products and systems and/or the financial services industry to provide advice or analysis that may influence associates and clients use and disposition of resources.

+ Must be able to make routine decisions and solve general problems, and know when to refer more complex or far-reaching decisions to higher level Support staff.

+ Knowledge of specialized or technical terminology related to assigned product lines preferred.

+ Knowledge in Ad-hoc report writing a plus, not required

+ Travel Required:• Available to travel up to 10% and occasional work after normal business hours and weekends

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Job Posting: JC199761215

Posted On: Apr 15, 2022

Updated On: Jun 11, 2022