Digital UAT Analyst 1

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect. The Digital Platforms User Acceptance Testing (UAT) team is at the heart of driving transformation in the Digital space, focused on developing innovative banking offerings that transform the customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

We are seeking a highly motivated UAT Tester to play an active role in helping execute against our roadmap and assist with User Acceptance Testing. This role will work with cross-disciplinary teams including design, technology and service delivery teams with a primary focus on the mobile space.

A successful candidate will be passionate about disciplined testing execution in an Agile framework, helping to deliver impactful user experiences to our customers. The candidate will partner with overall testing Lead and testing teams to assist in all of testing large, highly visible cross functional initiatives including:

+ Assisting in the planning and execution of application testing, working with process owners, business and Digital product managers, functional areas, customer experience/design teams and development to:

+ Executing complex test strategies involving internal Chase applications, 3rd party vendor applications/microsites, as well as desktop and/or mobile applications

+ Providing testing support for large, complex, technology-dependent programs and projects that cut across business functional areas

+ Partnering with Testing Leads across all phases of the testing lifecycle

+ Managing defects to monitor and report on defect resolution

+ Designing, developing, and executing manual test scripts


The ideal candidate must be a self-starter who is able to work in a fast paced, results driven environment. Additional qualifications:

+ Minimum 3+ years of experience in a Quality Assurance or User Acceptance Testing role

+ Hands-on knowledge of Software Development Life Cycle principles and Quality Assurance methodologies/best practices

+ Experience in the design of detailed functional and regression test plans, and the creation and execution of test scripts

+ Experience working in an Agile development environment and with Agile project methodologies

+ Proficiency maintaining Excel macros using VBA

+ Hands-on experience conducting Mobile testing using devices and simulators like SeeTest

+ Strong time management skills, with an ability to multi-task & handle multiple test assignments & prioritize one’s own work

+ Excellent attention to detail and ability to analyze detailed business requirements, raise questions and seek resolution to outstanding clarifications required for test

+ Passion for online & mobile technology and knowledge of industry structure, trends and influential companies

+ Written and verbal communication skills – able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner

+ Flexibility and adaptability – able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

+ Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC210232338

Posted On: Apr 13, 2022

Updated On: Jan 16, 2023

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