at Sallie Mae in Newark, Delaware, United States
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You’ll Contribute
Sallie Mae is seeking an adept and innovative Senior UX Designer who will help in the evolution of Sallie Mae’s digital experiences across platforms and channels for customer-facing applications, multi-channel customer-service experiences and native mobile app. As a Senior UX Designer you will power the transformation of multi-channel digital products and services, practicing the craft of user experience as an integral member of full-cycle product development teams. You will be leading ideation and design strategy efforts, partner with product owners and agile teams, directly taking on interaction design and information architecture questions for complex products and processes and steering iterative cycles of concept creation, prototype refinement, and customer feedback.
As Senior UX Designer you will be independently leading and facilitating design strategy and customer discovery sessions, advancing product design efforts to deliver independently while also collaborating with other UX and UI designers. You will advocate for the impact of customer centric approaches on the business strategy, and shape design group processes, tools, and assets based on substantial experience and perspective.
As a Senior UX Designer you will be instrumental in creating interaction models, validating UX recommendations and developing prototypes that can be tested with customers and prospects online or in person. You’ll be a key contributor in the design Agile team with analyzing business hypotheses and features, validating design recommendations, creating wireframes and prototypes to support design to code implementation.
What You’ll Do
Collaboration and Execution
+ Plans, participates in and independently completes design activities throughout the product life cycle, from building understanding and empathy, through ideation, product definition, iterative design, and delivery
+ Draws from the full spectrum of design disciplines including interaction design, UX design, information architecture, content design, design strategy, etc. to improve customer experiences from end to end
+ Works collaboratively with partners/stakeholders on framing problems, discovering insights, crafting effective strategies, articulating strong experience-centered visions, and converting concepts to prototypes
+ Combines design thinking, lean methods, and agile delivery practices in support of integrated delivery, continuous learning, and strategic alignment
+ Works closely with the business by being the voice of the customer and balancing business goals and user satisfaction
+ Contributes to and lead the evolution of the design system/pattern library
+ Through an iterative process of designing and gaining feedback (from customers, developers, and stakeholders) creates UX artifacts (user flows, wireframes, prototypes, etc.) to ensure the intent of design is met
+ Evaluates current experiences to understand customer pain points to provide holistic recommendations for optimizations
+ Participates in and plans learning efforts to validate design assumptions and collect user feedback for enhancing user experience
+ Guides and conducts learning activities and user research that combine generative/evaluative/design research approaches in support of ongoing discovery and delivery goals
+ Compiles and shares usability findings with teammates, partners, and stakeholders to inform and shape design decisions
Mentoring and leadership
+ Mentors junior UX Designers, team members and educate peers on user experience
+ Manages the design process, drive external and internal team decisions, track risks and issues
+ Facilitates group collaboration and drive team to consensus
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
+ Bachelor’s degree in design related field or equivalent experience
+ 5+ years of experience in Design, Human Computer Interaction, or equivalent professional experience
+ 2+ years of mobile-first design across devices, from desktop to mobile, and across systems, from browser-based websites and apps to native apps for mobile
+ Strong user interface design skills and thought process as demonstrated in portfolio with a clear understanding of mobile-first and responsive design. A portfolio will be required for interviews.
+ Solid understanding of user-centric/lean UX design principles with the ability to propose design solutions based on best practices and usability outcomes.
+ Strong teamwork and people skills – ability to work collaboratively and effectively across discipline, role, department, and leadership level.
+ Self-starter who takes full ownership of their work, all the way through the process. Delivers work on time with a high attention to detail.
+ Understanding of industry best practices for SEO and front-end development, accessibility standards, responsive and mobile design principles.
+ Proficiency in Sketch, InVision, Adobe Creative Suite (XD, Photoshop, Illustrator)
+ Ability to thrive in fast paced, dynamic environment
+ Customer advocate
+ Experience innovator
+ A visual craftsman
+ Natural collaborator
Preferred Education, Skills and Experience
+ Experience designing complex transactional applications for Financial Services, Pharma, Healthcare
+ Advanced knowledge of mobile users’ unique requirements and restrictions as well as Android or iOS device specifications
+ Working knowledge of usertesting.com or other user research platforms
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
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