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UX Designer

at Sallie Mae in Newark, Delaware, United States

Job Description

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

When you join Sallie Mae, you become a champion for all students.

Pursuing higher education has never been more important. But students face confusion, anxiety, and stress. Students need someone who acknowledges that their education journey is unique. They need guidance navigating this important time in their life, so they can feel confident in decisions for their future. They need a company willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To take risks, break barriers, and dream big. To think of new ways to adapt, help, and create better experiences for students-in UX/UI, tech, creative, and beyond.

This is where your unique perspective, talent, and voice matters. It’s where you’re empowered to bring your whole self to work. It’s where you’ll do more than join something, you’ll change something. For students, for future generations, for the future of education.

We’re seeking a motivated design enthusiast who wants to contribute to a growing UX practice and an evolving user-centered digital environment. You need to be a fast learner, curious minded, challenge driven, and results oriented, with a desire to improve things. The UX Designer role is responsible for creating user-centered experiences to support consumer-facing digital touchpoints (including but not limited to online, mobile, tablet, apps, and experiences/solutions). Through a deep understanding of user-centered design principles and digital best practices, this role will effectively communicate solutions to both technical and non-technical audiences. As part of a cross-discipline team, the UX Designer role will provide a voice for customers within the team.

What You’ll Do

Customer-centric solutions for digital experiences

+ Leverages tactics to help define the problem/opportunity to know how the designs being created will be solving a consumer problem and affecting the business.

+ Completes customer journey mapping, baseline testing, heuristic evaluations, voice of consumer (VOC) deep dives, design sprints, etc.

+ Performs industry competitive analysis, industry best practice analysis, etc.

+ Conducts stakeholder interviews, deep dive analytics, business walkthroughs, etc.

+ Through an iterative process of designing and gaining feedback (from customers, developers, and stakeholders), creates design artifacts that serve the goal of communicating with your team members.

+ Designs artifacts that vary but include sketches, wireframes, user flows, prototypes, etc.

+ Uses user testing tactics, including usability testing, card sorting, first click testing, etc.

+ Leverages the existing components within the Design System to ensure a consistent user interface across the site

+ Designs new components to add into the Design System that are consistent with the established user interface style and that have been tested by users to ensure their usability.

+ As needed, establishes (in partnership with Creative) new user interface design to refresh the Design System.

+ Through ongoing work in the development process, partners with developers to ensure the intent of designs are met.

+ Evaluates current experiences to understand customer pain points to provide holistic recommendations for optimizations.

Internal Team Standards & Processes

+ Contributes to internal team standards and processes: design system, prototyping toolkits, templates, process development, team metrics

+ Advocates for the customer experience within a multi-functional team, including: development, product owners and business stakeholders. Communicates regularly with external partners, creative teams, and leadership.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum: Indicate minimum education, skills and experience required.

+ Bachelor’s degree/University degree or equivalent work experience.

+ 3+ years of experience in user experience design, interaction design, UI design, usability, or digital design.

+ Experience conducting user testing using various research methodologies.

+ Strong iterative user experience design skills and thought process as demonstrated in portfolio with a clear understanding of mobile-first and responsive design.

+ Solid understanding of user-centered / lean UX design principles with the ability to propose design solutions based on best practices and usability principles.

+ Outstanding interpersonal communication skills – excellent written, presentation and verbal communication skills.

+ Ability to deliver information in a clear, concise way, ensuring the organization makes rapid and informed decisions.

+ Strong teamwork and people skills – ability to work collaboratively and effectively across discipline, role, department, and leadership level.

+ Growth mindset – willingness to learn about disciplines and skills that are related to the experience discipline to broaden their understanding (tools, usability, Agile, Customer Experience, related development skills, content strategy, eCommerce, Omnichannel Retail, etc.).

+ Self-starter who takes full ownership of their work, all the way through the process. Delivers work on time with a high attention to detail.

+ Proficiency in Sketch, XD, InVision, Adobe Creative Suite, etc.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

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Job Posting: JC209517258

Posted On: Apr 07, 2022

Updated On: Jun 26, 2022