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UX Research Lead, VP

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Put your UX experience into action by leading one of our client-centric User Experience teams and shape the future of how people use our products. As a User Experience Research Lead, you’ll head the planning of multiple project initiatives and contribute to the vision of the global technology team. You’ll support our client-first mindset by enabling and supporting library methodologies to drive efficiency and effectiveness. Key responsibilities include building relationships with stakeholders, working with designers to ensure deliverables are consistent with design languages and systems, and communicating research results to leadership and clients.

This role requires a wide variety of strengths and capabilities, including:

+ 4-6 years of practical user research experience.

+ Related experience in another field such as interactive design, and/or market research is a plus.

+ Bachelor’s degree in human computer interaction, cognitive psychology, anthropology, design research, or related field considered an advantage. Equivalent experience accepted.

+ Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored.

+ Comprehension of the principles of evaluative research and a demonstrable knowledge of multiple research methodologies and approaches (e.g. cadence testing, usability, RITE studies, formative vs. summative studies, intercepts, heuristic reviews, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.

+ Design thinking experience – including planning and group facilitation is a plus.

+ Communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.

+ Ability to communicate research results, graphically depict data, and justify methods and approaches-both orally and in writing-are an absolute must.

+ Knowledge of survey tools and prototyping tools including Keynote, Sketch, or other InVision tools are a plus.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC208940947

Posted On: Apr 01, 2022

Updated On: Jun 17, 2022