at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This is a senior level Manager position responsible for managing a team of, Lead Project Managers, Sr. Project Managers, Service Delivery Supervisors and Porject Coordinators. This role is a Customer Champion to ensure all order requests from internal/external customers are addressed timely, accurately and efficiently. As the leader of the team, this position is responsible for driving continuous improvement of results and developing/leading continuous improvement initiatives. This is a Work from Home opportunity.

The Main Responsibilities

• Provide project management governance, tracking, prioritization, and team leadership.

• Assesses project plans and progress, collect, consolidate, and review status reports as needed, as well as review status with project leaders on a continuous basis.

• Support end-to-end project planning, risk identification, dependency tracking, issue identification and change management on projects.

• Sets and controls standards and mentors project managers to improve delivery of projects on time and within budget, given scope and known risks.

• Process and System Improvement initiatives

• Financial budget Planning

• Team/Employee development

What We Look For in a Candidate

+ Working alongside key Senior Leaders to drive business results.

+ Comfortable working in a matrix reporting environment

+ Ability to quickly understand drivers behind results and communicate to respective functions.

+ Strong analytical skills and commercial understanding

+ Vendor management.

+ Driving change, automation, and culture of continuous improvement

+ Strong interpersonal skills, effectively works with and values people of all styles, backgrounds, and experiences.

+ Qualified in applicable project management and process improvement methodologies.

+ Sound understanding of Telecommunications networks and operations.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 280971

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC208977230

Posted On: Apr 01, 2022

Updated On: Feb 01, 2023

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