at Fiserv in Wilmington, Delaware, United States
What does a great Business Analyst (Implementations) do?
The Implementations Analyst is a key contributor in the Conversions and Implementations organization, working directly with clients, managing all or part of conversion and startup projects. Conversion projects involve migrating an existing portfolio from another processor (TSYS, In-house, etc.) to the Fiserv credit processing system. Conversions can be for new Fiserv client, or for an existing client that is adding to their portfolio. Startups involve starting from ground zero and building out the required products and services on the Fiserv system to support a new client launching a new portfolio.
The Business Analyst (Implementations) is engaged in the project from beginning to end, playing a key role in participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project Management & Implementation. Sr. Implementation Analysts are engaged in planning, coordinating, and managing all activities involved in their assigned functional workstream areas required by the client, Fiserv, and any involved vendors, to onboard a new client or client partner seamlessly to Fiserv.
You can look forward to:
+ Managing all aspects of your assigned workstreams from beginning to end, developing project plans, consulting with client on solutions, managing key deliverables, and reporting on issues, risks, and status.
+ Setting up and customizing the various products and services selected by the client, ensuring an end-to-end quality integration.
+ Ensuring custom development is delivered as required for the client.
+ Helping drive resolution of issues through problem solving, identification of necessary resources, and escalation.
You’re the kind of person who:
+ Effectively manages client expectations and delivers client-ready communications.
+ Makes information-based decisions.
+ Has the ability to multi-task in a fast-paced environment.
+ Can manage many concurrent project deliverables, keeping client and internal partners on task.
+ Has the enthusiasm to motivate others.
+ Is committed to be part of the team, and to support others in making the wider team a success.
+ Has the ability to effectively conduct meetings and presentations.
+ Consistently uses strong written and verbal communication skills.
+ Has the ability to manage time effectively and is organized.
+ Is a team player.
+ Leverages strong problem-solving skills; motivated self-learner.
+ Is adaptable; able to prioritize and work with a sense of urgency.
+ Has the ability to mitigate risks to project delivery.
Basic Qualifications for Consideration:
+ High school diploma required
Preferred Skills, Experience, and Education:
+ Experience in a client-facing role
+ Understanding of the Credit Card Issuing Industry and associated products
+ Experience with in converting to new processing platforms
+ Previous conversion experience
+ Experience with and knowledge of Fiserv platforms (Omaha) and products/services
+ Bachelor’s degree and/or relevant credit card processing experience
Travel required: 2-5 trips annually
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Who We Are: Conversions and Implementations is the new client onboarding arm of Fiserv Issuer Solutions. We engage with new clients to create a credit processing solution that includes all the products and services required to meet their business objectives. The organization provides vast opportunities to learn not only a great deal about Fiserv offerings and how products work in detail on the platform, but also gain an understanding of our clients’ business and the issuing industry. A number of roles exist which support various client segments and project types, providing opportunities to develop and grow professionally, all within the same team.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.To view full details and how to apply, please login or create a Job Seeker account