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Senior User Experience Designer

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Chase is looking for highly motivated Senior Product Designers to design useful, usable, and desirable products for consumer and employee facing applications. Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.

Senior Product Designers work across the range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. We are not expecting people to be brilliant at everything, but we do presume some comfort throughout the design process, and a desire to continually broaden and improve your skills.

Senior Product Designers are part of multi-disciplinary teams, including experience researchers and content designers, committed to designing the future of banking. Senior Product Designers are expected to be strong partners with Product Owners and Engineers, involved in prioritization, planning, and decisions along the way to execution.

What You’ll Do

+ Design and re-design product experiences across our consumer and employee facing offerings

+ Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers

+ Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work

+ Ideation and prototyping to explore different options, including unexpected, but still workable solutions

+ Diagram the interactivity of the product, including user flows and wireframes

+ Detailed design, built upon our Design System, that brings our solutions to life

+ Contribute to our Design System as needed

+ Advocate for Accessibility and Inclusive Design practices

+ Support recruiting processes, reaching out to potential candidates, taking part in interviews

Our Desired Profile

+ Has shipped multiple successful digital products

+ Self-directed; in both planning and structuring your effort, and executing and expected levels of quality, you don’t need someone guiding you through the work

+ Demonstrated experience with user-centered and human-centered design approaches

+ Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers

+ Demonstrates strong Interaction Design and Visual/UI skills

+ Proficiency in adjacent skills such as Information Architecture, User Research, UX Writing, and Prototyping

+ Understands how design work connects with broader business value

+ Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript

+ Advocate for Accessibility Guidelines and Inclusive Design practices

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC208566946

Posted On: Mar 27, 2022

Updated On: Jul 05, 2022