at JPMorgan Chase in Wilmington, Delaware, United States
JPMorgan Chase is on a mission to deliver a customer-obsessed One Chase experience providing first class customer interactions. Machine Learning and Artificial Intelligence capabilities and advancements are at the forefront of this mission, leading the way in transforming how we operate to deliver intelligent and personalized customer experiences.
To achieve this mission, we have launched Agile product team based constructs that enable a truly cross-functional environment to continuously design, deliver and validate new functionality. We favor rapid, iterative design to “once and done” project work; all in a way that allows us to “plug and play” instead of depending on outdated technology builds.
Successful transformation at this scale requires diverse and talented people who are equipped with the right end-to-end knowledge, skills, passion about customers, and excitement about being at the forefront of change and innovation.
We are actively looking for the best talent to help us reach our One Chase North Star! Are you someone who thinks and puts the customer at the center of everything you do? Are you passionate about bringing ideas to life as part of a team? Are you someone who is a passionate problem solver, can manage ambiguity and have fun in the process? Do you have what it takes to work in a dynamic, agile and collaborative environment?
As the Executive Director and Area Product Owner within Machine Learning Intelligent Operations (MLIO), your primary responsibility will be to proactively set the strategic direction for your Core Strategic Imperative, designing and executing on the product roadmap. You should understand the business value of the book of work and use critical thinking to make informed decisions for your area. You will lead cross-functional teams comprising of product analysts, technologists, data scientists and analytics members. You are the sole person setting the priority, maximizing the value of the product and the work of the modeling and development team.
Your key objective as a change agent will be to work across the organization to engage key partners, establish interdependencies, gather feedback from business and establish a successful North Star. You must manage how the budget is allocated and spent. Working alongside a Product Coach, you will drive an Agile organization (methodology and development processes) and are empowered to change the direction and scope of the project as needed.
+ Own the product strategy, roadmap prioritization, and product backlog
+ Lead agile product team(s) that include data scientists, machine learning engineers, and data analytics
+ Manage existing product features and actively lead the definition and development of new features to advance the product roadmap and performance
+ Using an entrepreneurial mindset, maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
+ Partner with user research and business teams across Chase to analyze and ideate customer experience and improvement opportunities
+ Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to deliver on product roadmap
+ Minimum of 10 years management/supervisory experience working in a dynamic product or service environment
+ Proven experience leading multi-disciplinary teams in a fast paced agile development environment
+ Demonstrated ability to make strategic decisions, take accountability for those decisions while candidly challenging the status quo to drive the right employee and customer outcomes
+ Extensive service improvement and design thinking knowledge with ability to rapidly and iteratively test solutions
+ Excellent communicator with ability to fluidly interact with senior leaders, key stakeholders, employees and third party vendors
+ Strong technical acumen and understanding of modular technology
+ Independently oversees and manages large and complex relationships with internal technology partners
+ Strong client experience skills across a large scale highly matrixed organization
+ Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans