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Director - Application Support & Problem Management

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

As a senior leader in Application Support – Problem Management and Service Level Improvements, your love of technology will inspire a team of creative problem solvers to find new ways to manage and support our day-to-day business needs. Here, you will put your years of solid critical thinking to use, driving strategic change, managing budgets, people, and the innovative technology they create. In addition to overseeing CCB’s problem management (root cause analysis / blameless post mortem) process and service level improvement efforts, you’ll foster and manage relationships, both internally as well as with our clients and business partners. Using industry best practices, you’ll oversee ensuring appropriate root cause analysis is performed, help identify thematic level improvements and provide governance of service level improvement efforts for our products and services. You’ll be responsible for overall team management and mentoring of staff, as needed. As part of JPMorgan Chase & Co.‘s global technology group, you’ll be able to collaborate with highly-motivated teams from around the world who are as committed to innovation as you are.

This role requires a wide variety of strengths and capabilities, including:

+ BS/BA degree or equivalent experience

+ Proven experience in driving for root cause of technology incidents with an engineering mindset.

+ Proven expertise in application development and support environment with more than one technology and multiple design techniques

+ Knowledge of development toolset to design, develop, test, deploy, maintain, and improve software

+ Strong understanding of financial control and budget management

+ Seasoned understanding of risk controls and compliance to departmental and company-wide standards

+ Ability to drive and oversee programs

+ Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC206422785

Posted On: Mar 04, 2022

Updated On: Jul 01, 2022