CCB - Communications Manager- Product Communications

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Consumer & Community Banking is on a multi-year journey to transform the way it works and to accelerate the delivery of innovation and change. Our Agility Program leads this body of work and is focused on bringing change that creates value for our businesses. We’re looking for a talented communications pro to join the CCB Technology and Product Communications team to develop and deliver communications strategies that reach across CCB’s Technology and Product organizations and line of business employees, as well as CCB’s functional support partners.

Major Responsibilities include:

+ Refine the strategic communications plan for the Agility Program and execute against it.

+ Partner with members of CCB Communications and Agility Program leads to drive targeted communications in support of program goals and objectives including employee engagement and change management initiatives.

+ Write targeted communications including executive messages, strategic business updates, technology success stories, people-related communications, organization announcements, as well as other timely business messages.

+ Establish and maintain comprehensive communications calendar (schedule) – including channels

+ Establish and maintain communication templates for the various types of planned communications

+ Accountable for identifying areas of efficiency and ways to execute these responsibilities more simply and effectively

+ Stay current with and provide guidance on emerging communication methods, patterns, techniques and technologies/tools

+ Partner with internal/external partners to drive innovation, new ideas and better ways of communicating

+ Regularly attend Program meetings across CCB to listen and collect feedback and information to develop relevant and timely communications.

+ Utilize employee feedback and communications survey results to refine and improve ongoing tactics and/or to identify opportunities to implement new communications methodologies.

Skills and Qualifications:

+ 3-5 years of internal and corporate communications experience, including extensive hands-on writing, editing, project management, and presentation building, in technology or financial services

+ Experience in digital journalism, social media, digital content, preferably at a leading mainstream media outlet, creative agency or a top-tier public relations agency desirable

+ BA/BS in Communications, Marketing, Journalism or related degree

+ Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies

+ Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.

+ Experience working with C-suite executives

+ A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders

+ Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company

+ High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility

+ Strong ability to take complex concepts and deliver them into simple/digestible communications

+ Solid knowledge of JPMC’s business model, organization structure and performance metrics; knowledge of Agile methodology is a plus.

+ Experience with Intranet design, content development, and collaboration and measurement tools

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Copy Link

Job Posting: JC205354119

Posted On: Feb 21, 2022

Updated On: Dec 11, 2022

Please Wait ...