at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Sr Lead Security Professional will serve as Security Director supporting Lumen Professional Security Services (PSS) customers. The candidate will oversee and manage the implementation and operational support of professional Security Services. This role must possess broad technical knowledge of current and emerging technologies used both within the corporate infrastructure and in delivering customer-facing services. In addition, this role is also responsible for delivering security services and providing thought leadership leveraging emerging security capabilities to achieve customer business objectives in accordance with industry standards, best practices, and well-defined procedures

The Main Responsibilities

+ Provide technical support to assist the SOC team and/or SOC engineer teams

+ Ensure compliance to customer Service Level Agreements (SLA) and security monitoring and incident response processes

+ Oversee technical meetings and workgroup sessions with relevant SMEs and customers

+ Develop project proposals and plans to comply with contract and RFP commitments and manages customer expectations

+ Oversee customer incidents and requests, as well as any daily activity encountered during the daily operations

+ Collaborate with technical and business SMEs to identify gaps to enhance security services

+ Maintain industry training and keep up to date on security technologies, threats, and risk mitigation techniques

+ Interface with customers on daily basis to consult with them on best security practices and help them mature their security posture

+ Review procedures and processes to make recommendations to customers and provide security governance

+ Act as a liaison between security SMEs and customer stakeholders during incident handling and communicate incidents at an appropriate level of details with all levels of the organization

What We Look For in a Candidate

Job Skills Required:

+ 5+ years of Information Security experience & 2+ years of experience in a management role leading a security service team

+ Strong understanding of security principles such as attack frameworks, threat landscapes, attacker TTPs, etc

+ Working experience with integration with different security systems and devices

+ Familiarization with a variety of information and network security monitoring tools (SIEM, EDR, email security, DNS security, cloud security, SOC services)

+ Experience in leading a technical staff and possess strong communications skills and presenting technical issues to a wide variety of audiences

Educational Requirements:

Bachelor’s Degree in Computer Information Systems or equivalent experience

What to Expect Next

Requisition #: 282020

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC204645752

Posted On: Feb 15, 2022

Updated On: Jun 28, 2022