at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Sr Lead Security Professional will serve as Technical Director supporting Lumen Professional Security Services (PSS) customers. The candidate will oversee and manage the implementation and operational support of Network Security Services. Our Network Security Engineer team will be responsible for implementation and administration of network security hardware and software, enforcing network security policies and compliance requirements. This role is responsible for delivering security services and providing thought leadership leveraging emerging security capabilities to achieve customer business objectives in accordance with industry standards, best practices, and well-defined procedures

The Main Responsibilities

+ Provide technical support including administration of firewalls & VPNs and other security appliances

+ Identify, prevent, and respond to security services requests proactively

+ Assess new or enhanced security products and services across networks, systems, and applications to ensure smooth delivery to security stakeholders

+ Interfaces with customers and associates to resolve complex customer issues and and improve procedures accordingly

+ Plan and manage of strategic and operational projects in efforts to achieve overall goals

+ Identify areas for improvement of network security services

+ Oversee customer incidents and requests, as well as any daily activity encountered during the daily operations

+ Ensure that program activities comply with all relevant legislation and professional standards

+ Gain and maintain knowledge of Customer’s business and technical environment

+ Maintain industry training and keep up to date on security technologies, threats, and risk mitigation techniques

What We Look For in a Candidate

+ 5+ years of Information Security experience & 2+ years of experience in a management role leading a security service team

+ Strong understanding of TCP/IP, routing protocols, L2/L3 switches

+ Experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning

+ Strong troubleshooting and problem-solving skills

+ Experience in leading a technical staff and possess strong communications skills and presenting technical issues to a wide variety of audiences

Educational Requirements:

+ Bachelor’s degree in Computer Science, Software Engineering or equivalent experience


+ Fortinet NSE4 and higher certifications

+ Palo Alto

+ Cisco networking certifications

What to Expect Next

Requisition #: 281975

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC204645852

Posted On: Feb 15, 2022

Updated On: Aug 19, 2022