Project Coordinator I - Optimization - US Remote

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Project Coordinator is responsible for the effective implementation of conversion from off-net to on-net services, which encompasses the entire order life cycle. Nature of conversions will vary greatly based on the opportunity type and build capabilities. Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.

The Main Responsibilities

+ Leader of larger scale like for like conversions, or product migrations for one “parent” order path.

+ Direct customer contact to obtain order details, schedule milestones and review impacts. Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes.

+ Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.

+ Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress.

+ Manages a work queue of orders, meets metric performance for all tasks, and completes order life cycle with accuracy.

+ Reviews and provides feedback for method of procedure and other documents and templates for continuous improvement.

+ Participates and provides training and job shadowing support to peers through: OJT, classroom training, and job aides.

What We Look For in a Candidate


+ Assoc degree or equivalent education and relevant experience. 3-7 years related experience in specific area or equivalent.

+ Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction

+ Excellent interpersonal, verbal and written communication skills

+ Demonstrated ability to direct the work of other functional organizations

+ Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint

+ Team player with a great passion to succeed

+ Must work effectively under pressure; organizing multiple tasks and projects in fast-paced environment.

Preferred Qualifications:

+ Associate Degree or equivalent experience in Project/Business Management, Telecommunications, Operations, Technology or related field.

+ Experience in working in a fast-paced environment and dealing with ambiguity.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 263613

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC204012454

Posted On: Feb 07, 2022

Updated On: Jun 16, 2022