Customer Information Services Manager - 5918-2554

at WSFS Bank

Job Description

WSFS Bank is currently seeking a CIS Manager. The Customer Information Services (CIS) Manager, reporting to the Deposit Services Manager, will have overall leadership of Customer Information Services, which includes deposit account and customer documentation and critical maintenance, quality control and reporting, Account Analysis, Relationship Pricing, and other customer-deposit account support groups. The incumbent will be responsible for staff training, development, motivation, and impact planning; budget preparation and control; and quality service to internal and external customers. Incumbent is responsible for partnering programs and Associates from departments such as, but not limited to, Retail, Commercial, Marketing, Compliance, Learning and Development and Other Operational departments. The incumbent will manage servicing and day-two operations including account maintenance and quality control; review for compliance with all CIP requirements and ensure tracking and data gathering as required for the compilation of periodic management reporting requirements. The incumbent will manage account documentation including indexing and compliance with mandated retention policies; work with Deposit Services Manager to ensure maximum cost effectiveness; ensure all goals and service levels of the department are consistently maintained and associates understand the Bank’s and Department’s business objectives; ensure Deposit Services tactical plans support the business lines’ goals and objectives; develop and implement departmental procedures to ensure processing efficiency and improvement, risk mitigation and operational control and monitor processes and controls to ensure that flexibility with changing business needs is maintained. The incumbent will also serve on various committees, task forces, and project teams to enhance the development of new products and services, or implementation of systems or process design and ensure regulatory requirements are satisfied and company policies are upheld.

This is a full-time, 40-hr work week M-F, 8:00 AM - 5:00 PM located at our Operations Center in North Wilmington, DE.

Minimum Qualifications:
  • Bachelor’s Degree or work experience in lieu of degree.
  • Must have 3-5 years of progressive operations management/supervisor experience in a high-volume, deadline-dependent, production environment where the staff is processing diverse work.
  • Must have knowledge, including appropriate government regulations, in several disciplines including consumer and commercial deposit accounts.
  • This position requires theoretical and practical knowledge of other banking services functions: item processing, online banking, retail and commercial banking, and an understanding of their financial transactions; as well as theoretical and practical knowledge relevant to the technology that supports those business lines.
  • Must have an understanding of the Bank’s products and services.
  • Must have extensive knowledge of cores processing systems, federal regulations, payments systems rules and regulations governing deposit/time accounts.
  • Must have strong skills using Windows and Microsoft software products.
  • Must have excellent oral and written communications skills.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@

How do you get to be nearly 200 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Job Posting: 901741

Posted On: Feb 19, 2022

Updated On: Feb 20, 2022