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Enterprise Program Administrator

at Agilent Technologies, Inc in Wilmington, Delaware, United States

Job Description

"As a federal contractor and healthcare company committed to protecting the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an accommodation has been granted for a medical reason or sincerely held religious belief or as otherwise required by applicable law."
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at .
This is a remote position available in Little Falls, DE or Boston, MA.
As an Enterprise Program Administrator, you will coordinate with your assigned customer, service vendors, and others as required to meet the customer's service requirement! This will include scheduling preventative maintenance and repair services, ensuring that service requests are acted on in a timely manner, and responding to customer inquiries. You may also be responsible for recommending vendors, administrating procurement functions, and reporting costs.
Principal Duties and Responsibilities:
Maintain a presence at the customer site every day and follow their site access regulations, including GMP training and medical requirements
Develop a positive relationship with the customer and effectively communicate to identify and set expectations for services
Maintain and use accurate coding standards to ensure data precision
Has ownership of support delivery for the assigned customer.
Initiate partner concerns to support management of Customer issues as needed
Lead 3rd party service delivery within customer's system and processes
Occasionally travel for training or other Agilent activities that may include over-night stays

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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Job Posting: 901603

Posted On: Jan 24, 2022

Updated On: Feb 04, 2022