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Process Manager

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R132237

802 Delaware Avenue (18052), United States of America, Wilmington, Delaware

Process Manager

Monitor, report and plan process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes.

General Responsibilities:

Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.

Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.

Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

Coach and train junior PM levels on processes, performance targets and goals

Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

May perform process or parts of the process as needed

Work at Home Technology Requirements:

A secure home office environment that is free from background noise and distractions

A reliable private internet connection that is not supplied by use cellular data (hot spot)

Cable or fiber connections are preferred

Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

Sustained ability to maintain latency less than 250 ms in voice calls is required

Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

A private network is password protected where you have ownership or line of site to every device on the network

Capital One reserves the right to request proof of internet provider, speed and service package from the associate

Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the HUB locations based in Richmond, VA or Wilmington, DE to be considered. Candidates based in VA cannot live north of Fredericksburg, VA.

Basic Qualifications:

High School Diploma, GED orequivalent certification

At least 1 year of experience in Microsoft Office or G Suite

At least2years of experience in Business Process Management,Project Management,Relationship Management or Risk Management

Preferred Qualifications:

Bachelor's Degreeor military... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 

 

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Job Posting: 900705

Posted On: Jan 22, 2022

Updated On: Jan 27, 2022