Technical Support Manager

at Motorola Solutions in DoverDover, Delaware, United States

Job Description

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Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.Department OverviewThe US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in total Customer Satisfaction and growth of our business. The Federal Technical System Manager (TSM) department of the USFGMD is responsible for supporting a charter of managing and maintaining complex systems sold worldwide to the US Federal Government. As a USFGMD TSM Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project and lead your team of highly skilled TSM's by example. These applications span the entire breadth of the US Federal Government throughout the world.Job Description

The preferred location is the Mid Atlantic region of the US, but could be open to other regions for the right candidate.

Willing to travel at least 25% of the time, and be a self motivator.

Responsibilities will include managing a group of Technical System Managers who work on site at dedicated Federal Government customer locations.

Responsible for assisting in Business Development and migration path of the Federal Managed Zone Core.

The Federal Zone Core is a hosted core that accommodates Federal customers' RF and dispatch sites as well as providing OTAR services.

The Managed Zone Core is currently at 2019.2 system release and is on the standard SUA migration path.

Must be able to verbalize and communicate concepts and recommendations to the customers andwithin the Motorola organization.

Must have a detailed understanding of Motorola systemspermitting the individual to assist in the design, troubleshooting and maintenance of Motorola's product lines.


Business development experience for continuous growth of Federal Markets

Experience with the ASTRO 25 Trunking and Conventional Systems in order to provide support to the TSM team and the Managed Zone Core.

Experience Coaching and mentoring

Individual must have knowledge of maintaining a P&L

Excellent communications (oral and written) skills.

Additionally the potential candidate will be required to complete Standard Form 89 Questionnaire for National Security Positions.

Candidate may reside anywhere in the US with access to a major airport for necessary travel

Basic Requirements

Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

USFGMD Security Clearance Required -

Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, VisionbenefitseffectiveDay 1
401K with Company Match and Day 1 vesting
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

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Job Posting: 900599

Posted On: Jan 22, 2022

Updated On: Feb 04, 2022