IT SFDC Analyst

at CTG in Dover, Delaware, United States

Job Description

IT SFDC Analyst

United States

Information Technology

Jan 20, 2022Post Date

22200342Requisition #

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Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Duration: 12 Months

Location: Remote, Charlotte, NC

**Candidates near Charlotte may need to come on site as needed

Job Title:IT SFDC Analyst

Work Hours: 8 am – 5 pm, M-F EST

Pay Rates: up to $67.00/hour based on experience


  • Responsible for supporting Sales/Service cloud enhancement along with Field Service Lightning
  • Technical Lead to support the businesses complex SFDC environment(s)
  • This individual contributor will be responsible for partnering with IT Product Owner to deliver solutions on the platform
  • Work closely with the Commercial delivery manager, partner with internal Technical Leaders in space and other cross-functional IT team members to deliver scalable solutions
  • Work directly with functional stakeholders to analyze needs and develop solutions using agile development methodologies
  • Provides overall systems architecture expertise in order to relate to and build upon existing Salesforce environments
  • Ability to design (HLD/LLD) and develop custom solutions on platform including Apex, Visualforce, Lightning Web Components and application integration patterns
  • Transform functional requirements into scalable solutions on the platform
  • Ability to provide creative solutions that solve business and technical problems
  • Organize and manage project work to drive predictable delivery. On-time and on-budget
  • Solid business process engineering skills utilizing Salesforce CRM platform
  • Ability to solution for Salesforce integration with other systems
  • Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification and resolution
  • Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications
  • Provide work estimates that permit prioritization
  • Demonstrate Salesforce capabilities by implementing Proof of Concept pilots and developing supporting documentation
  • Remain current with Salesforce releases and evaluate and recommend new feature/functionality where feasible

Education Required:

  • Bachelors Degree
  • Associates, with more years’ experience in Salesforce /Service Cloud)

Knowledge, Skills and Experience Required:

  • 5%+ years of Salesforce development experience
  • Deep understanding of Salesforce concepts and best practices
  • Ability to understand business need and recommend the use of OOTB capabilities, Apex, LWC to meet business requirement
  • Demonstrate excellence in understanding complex business process as well as make business process modification suggestion to align with Salesforce best practices
  • Experience in Salesforce Lightning
  • SFDC Service Cloud Consultant, Preferred
  • Experience with Lightning Web Component
  • Salesforce Advanced Developer / Platform Developer II Certification or equivalent knowledge
  • Very strong communication skills
  • Field Service Lightning Knowledge

For immediate consideration

CTG is a leading provider of digital transformation solutions and services that accelerate clients’ project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Information Management
  • Education Level: Associate’s Degree/College Diploma (±13 years)
  • Work Remote: Yes
  • Travel: No
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Job Posting: JC202628675

Posted On: Jan 22, 2022

Updated On: Feb 22, 2022