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Senior Associate, Tech Process Manager

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R132285

Locations: Sales - DE - Wilmington, United States of America, Wilmington, Delaware

Senior Associate, Tech Process Manager

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager will play a key role in delivering processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.
This role will support Capital One's Retail and Direct Bank. As a Process Manager, you will champion and interact directly with Enterprise Teams, Software Engineers and Senior Leadership. This professional must be comfortable working with multiple departments and speaking to the Senior Leadership, while building relationships with internal customers. The Process Manager must have the ability to liaison between Tech and Business to provide communication to multiple audiences, and will work on multiple work streams and own the process from start to finish, ensuring deadlines and priorities are maintained.
General Responsibilities:

Conducts internal reviews for the purpose of ensuring program operations are within targets and in accordance with organizational strategy

Identifies process enhancements and monitors implementation

Demonstrates ability to balance data with other factors when making decisions

Collaborates with internal and external personnel for the purpose of identifying best practices and implementing strategy and innovation

Compiles and analyzes data from a wide variety of sources for forecasting and planning purposes

Prepares a wide variety of materials including but not limited to control metrics, people metrics, application metrics and presents to stakeholders

Creates dashboards using data visualization tools such as Tableau

Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform the functions

Understands Cloud infrastructure and Agile best practices

Review and interpret data, prepare materials, and speak persuasively to implement desired actions and analyze situations to define issues and draw conclusions

Teamwork, strong communication, attention to detail, proactive thinking and problem solving
Basic Qualifications:

At least 3 years of Process or Project Management experience

At least 1 year of experience supporting Technology teams

At least 1 year of experience with JIRA

At least 1 year of experience working in a Cloud environment
Preferred Qualifications:

Bachelor's Degree

4+ years of experience in a Process or Project Management role

1+ years of experience working in an Agile environment

1+ years of experience with Data Visualization Reporting tools

1+ years of experience with AWS

AWS Certified Solutions Architect - Associate certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state,... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 

 

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Job Posting: 900195

Posted On: Jan 21, 2022

Updated On: Feb 20, 2022