Supply Chain Systems Support Analyst

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

The Supply Chain Systems Analyst is responsible for supporting the SCM software application functions, data sources, user access and permissions, testing, integrations, reporting and analytics. The support includes, but is not limited to, working with Supply Chain leadership to identify requirements and develop effective solutions to meet these requirements following standard implementation testing and deployment guidelines.


Supports SCM software applications, data, user access and permissions, testing, integrations, reporting and analytics

Gathers data, conducts research and analysis, performs risk assessments, documents potential fixes, enhancements and/or solutions in support of SCM operations, process improvements and priorities

Presents fixes, enhancements or solutions to departmental leadership when applicable to determine agreement on path forward

Collaborates with SCM leadership on project prioritization

Collaborates with other departments like IT, SST and Service Line Managers to implement fixes, enhancements, integrations, solutions and projects in support of SCM operations and priorities

Develops comprehensive project plans to be shared with departmental leadership, partner departments and project team members

Creates project work plans including well defined timelines and milestones and ensures key project milestones are met on time

Implements agreed upon enhancements and solutions following standard project implementation guidelines, testing and deployment standards

Provides regular status updates on open issues, requests and projects Develops, distributes and communicates documentation of all fixes, enhancements and solutions. Documentation to include initial problem, detail of fixes, enhancements, processes and/or solutions which include any system configuration, testing, access permissions, reporting, analysis and ongoing support responsibilities

Maintains reference data, configures user security and permissions, configures business processes and other tasks related to SCM and corresponding software and databases

Provides technical, project and release management support for software upgrades, projects, business opportunities, and proposals

Serves as the primary configuration and administration expert for SCM functionality

Coordinates and participates in the execution of user acceptance testing for fixes, enhancements and upgrades

Actively seeks out system and process improvements to increase performance and productivity and reduce expenses

Develops and implements new techniques of data mining, analysis and presentation for continuous process improvements

Performs and reports analyses and summary statistics as applicable metrics and presents reports to management for use in decision making and strategic planning

Leads and/or participates in project teams to implement new software solutions or processes

Trains users on new data, software, tasks, processes, reporting and analysis

Learns and applies business, technical and software knowledge while sharing with department users

Maintains effective and service-oriented relationships with departmental and organizational level caregivers

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.


Bachelor's degree or equivalent required

7-10 years' proven experience in Supply Chain Management and Supply Chain Data Analysis and support of SCM software, databases, reporting and processes

An equivalent combination of education and experience may be substituted


Knowledge of the full spectrum of Supply Chain operations and best practices

Knowledge of data flows, data transfers and standard and customizable tools for effective data analysis from multiple complex systems

Ability to thoroughly analyze complex problems and present available options for resolving in manner that technical and non-technical staff can understand

Excellent organization skills and attention to detail

Effective oral and written communication... For full info follow application link.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 900160

Posted On: Jan 21, 2022

Updated On: Feb 20, 2022