Finance Systems Support Analyst

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

The Systems Analyst is responsible for providing support related to the Finance software applications, the corresponding data and reporting. The support includes, but is not limited to, providing support to the Finance caregivers with application and reporting related questions, staff training and participating as a team member on Finance project initiatives.


Provides support of Finance software applications, data, user access and permissions, configuration, testing, integrations, and reporting. Finance applications include but are not limited to Accounting, General Ledger, Accounts Payable, Accounts Receivable, Assets, Projects, Endowments, Sponsored Programs, and Planning.

Maintains reference data, configures business processes, develops reports and other activities related to Finance and corresponding software and data.

Participates as team member with corresponding systems analysis, configuration, and application support responsibilities on Finance related projects.

Participates as a team member in the preparation, testing and implementation of Finance related systems, system enhancements and system upgrades.

Prepares user requirements and other technical specifications for Finance related work, systems functions, and processes.

Tracks, analyzes, and tests potential fixes, enhancements and/or solutions to existing SCM related issues.

Provides regular status updates on open issues, requests, and projects.

Collaborates with other departments like IT, SST and Service Line Managers to implement fixes, enhancements, integrations, and projects in support of Finance operations and priorities.

Documents fixes, enhancements, and solutions. Documentation to include initial problem, detail of fixes, enhancements, processes and/or solutions which include any system configuration, testing, access permissions, reporting, analysis, and ongoing support responsibilities

Actively seeks out system and process improvements to increase performance and productivity and reduce expenses.

Develops training documents, prepares training, performs training, and handles communication related to training for software functionality, system tasks, business processes and reporting.

Maintains effective and service-oriented relationships with departmental and organizational level caregivers.

Performs assigned work safely, adhering to established departmental safety rules and practices and reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.


Minimum of Bachelor's degree in Computer Science, Accounting, Finance, or related field required

3-4 years of experience within Finance area required, prior Accountant experience a plus; hospital or healthcare Finance experience is preferred

3-4 years of technical support with Finance applications, data analysis and/or reporting required


Knowledge of Finance operations

Skill in use of keyboard, computer, peripherals (printers, scanners, mobile devices) and other equipment used in Finance operations

Ability to perform basic troubleshooting of issues with computer software and hardware

Ability to analyze routine problems and present available options for resolving in manner that technical and non-technical staff can understand

Knowledge of system design techniques

Effective organization skills and attention to detail

Effective oral and written communication skills

Effective presentation skills required

Ability to partner with Finance team members in implementing overall strategy initiatives and post implementation support

Performs a variety of complicated tasks

EEO Statement:
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is... For full info follow application link.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 900159

Posted On: Jan 21, 2022

Updated On: Feb 20, 2022