Project Manager

at Summit Aviation, Inc. in Middletown, Delaware, United States

Job Description


POSITION TITLE:  Project Manager  (Contingent on Project Award)  DATE:  November 2021
FLSA STATUS:  Exempt  DEPT:  General Aviation
LOC:  Delaware
POSITION SUMMARY:  The Program Manager reports to the Director of Program Management and is responsible for planning and scheduling of assigned projects; ensuring that Work Order Management process and procedures are followed in accordance with established policies; customer communication regarding schedule and cost of assigned projects; operates in compliance with company safety practices; and performs other duties as assigned.


Responsible for being the liaison with existing customers during planning and execution phases through aircraft arrival.
Maintains a high level of customer service by responding quickly to customer questions and quote inquiries.
Communicates effectively and proactively with Director of Maintenance and Sales to ensure labor resources are available for required work.  Proactively collaborates with employees as needed when challenges arise.
Meets and greets customers when they deliver aircraft for services; provide tours and utilizes time to get to know operator in person and potentially upsell.
Acts as liaison between Sales Department and Operations departments to rectify customer issues.
Handles paperwork in a timely and accurate manner (expense reports, quote requests, reports, etc.) and summarizes quarterly results in agreed-upon measured areas for coaching discussions with the Director.
Supports customer satisfaction feedback collection efforts and post departure open item resolutions as applicable.
Responsible for ensuring on time delivery of assigned projects.
Works with Production, Parts department, vendors and department heads to ensure timely coordination of all aspects of assigned projects
Responsible for being the main point of contact for assigned customers providing timely information regarding assigned projects.
Must be able to work flexible hours to accommodate arrivals and departures of assigned projects.
Provides feedback to department heads regarding process improvement.
Work with Team Lead to monitor labor hours estimate vs actual; if necessary, determine reasons a job took more or less hours and communicates to customer.
Maintains a high level of professionalism at all times
Able to travel occasionally.
Operates in compliance with company safety practices complies with and aids in the development of departmental safety rules; ensures all equipment is in good working order and operates in a safe manner; monitors area for hazards; and maintains a safe and clean work area.
Performs other duties as assigned.

Bachelor’s degree in Business or an aviation-related study strongly preferred or six years equivalent working experience in the aircraft industry.
Project Management Professional Certification required or be able to obtain certification within one year of being in the Project Manager position.
Sikorski Helicopter experience highly desired.
Airframe and Powerplant (A&P) preferred.
Five (5) years of aircraft maintenance experience preferred.
Must possess a working knowledge of business aviation, maintenance, manufacturers, and marketplace trends.
Strong customer service aptitude.
Possess an ability to work in fast-pace and occasionally stressful environment while maintaining a high degree of flexibility, accuracy, and attention to detail.
Must be able to handle multiple projects simultaneously: possess thorough organization to ensure that all details of each ongoing project are followed through and managed correctly.
Must have MS Office experience including the creation of spreadsheets, quotes/customer letters, databases, and reports (Excel and Word).
MS Project experience highly desirable.
Ability to work well with others in different departments, even when challenges arise (schedule, budget, etc.)
Possess a solid understanding of aircraft maintenance, avionics and/or interior and aftermarket upgrades.
Should hold excellent initiative and judgment to make recommendations for improvements in our processes and product offerings.  Individual will need to be assertive with vendors and be able to effectively deal with demanding customers.
Must be willing to undertake new responsibilities as business needs change.
Presents self professionally and courteously with internal and external customers.
Strong communication skills in person, telephone, and in writing.
Displays professional appearance and demeanor at all times.
Ability to work independently and as part of a team.
Good problem-solving... For full info follow application link.

Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Job Posting: 900110

Posted On: Jan 21, 2022

Updated On: Feb 20, 2022