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Analytical Instrument Technical Support

at Agilent Technologies, Inc in Wilmington, Delaware, United States

Job Description

As a federal contractor and healthcare company committed to protecting the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law.
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at
Want to put the theory into practice? This is your opportunity to join the team that delivers remote diagnostic support, technology support, and technical services to our domestic and international customers. In this team, you will learn how to provide assistance for basic technical problems, clarifying and analyzing them to deliver standard technical solutions.
As an Analytical Instruments Technical Support person, you will sit at our Agilent site in Wilmington, DE and join Agilent Technologies CrossLab Group's Online Technical Support Team. As an active team member, you will support customers requesting hardware, software and applications assistance with Analytical Products and Solutions and route those customers whom you can't help to the appropriate groups. Our group's organizational goal is that as part of a world-class technical support group, we provide insights to customers at their very first contact. In order to be successful, our response needs to be quick and well-informed.
Key responsibilities:
Direct customer contact through phone/email channels; Service Request logging in the Agilent SAP Service CRM system and request routing to the appropriate technical team for handling.
Providing basic phone support in problem solving and technical support for our customers.
Assisting in providing sales support for Agilent products and Solutions through partnerships with field service, contract sales, and division personnel.
Note: This role would be performed remotely until given a clear to return to the Wilmington, DE office.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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Job Posting: 900021

Posted On: Jan 21, 2022

Updated On: Feb 20, 2022