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Sr. Group Operations Manager

at Bank of America in Newark, Delaware, United States

Job Description

Sr. Group Operations Manager

Phoenix, Arizona;Belfast, Maine; Newark, Delaware; Las Vegas, Nevada; Jacksonville, Florida; Charlotte, North Carolina; Kennesaw, Georgia

Job Description:

Manages multiple major operations segment or multiple operations units of a dissimilar nature for a site, region or product line within the company’s internal operations activities. Functions managed have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions. Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines. Resolves broad operational issues and coordinates activities and processes across lines of business and operations segments. Requires interaction with other lines of business as well as their own line of business to provide strategic direction and problem resolution. Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance unit and/or product-related activity. Responsible for budget/expense management, reporting and forecasting for areas managed. Ensures proper communication and compliance of company and regulatory policies affecting areas managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 associates that are typically includes at least one Band 4 associate and other middle managers. May manage department(s) that have 250 plus associates that cover multiple shifts/complex

Essential Functions:

+ Identify risks to organization related to exam audit, issue development, and implementation.

+ Ensure periodic reviews of manual and high risk processes to ensure accuracy are completed.

+ Guide projects with significant business impacts involving multi-functional teams to ensure prescribed guidance aligns with strategy updates.

+ Work independently, with limited direction.

+ Interact extensively with internal or external contacts to identify, research, analyze and resolve complex problems.

+ Use extensive functional and professional knowledge to build lasting relationships both internal and external.

+ Ability to confidently make risk versus reward decisions that have significant short and long term impacts.

Required Skills:

+ 2+ years’ leadership experience in issue/audit management or Consumer Card/Consumer Vehicle experience

+ Subject matter expertise commensurate with roles and responsibilities

+ Experience managing and/or interfacing with clients and internal partners

+ Ability to quickly establish and maintain productive relationships with key partners.

+ Highly motivated to succeed in a fast-paced environment.

+ Develop team members to maximize their potential and prepare them for next roles.

+ Strong attention to detail and problem solving skills.

+ Strong customer service or client-centric focus.

+ Ability to work independently with minimal supervision toward the achievement of personal and team goals.

+ Strong communications, including oral, written and presentation skills.

+ Effective planning, time management and organizational skills.

+ Ability to multitask and change direction in an ever-changing issue management environment.

Desired Skills:

+ Audit & issue experience in auto/card

+ Demonstrated strong employee engagement scores

+ Ability to effectively manage urgent matters including identifying issues that should be escalated to senior leadership

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Manages multiple major operations segment or multiple operations units of a dissimilar nature for a site, region or product line within the company’s internal operations activities. Functions managed have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions. Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines. Resolves broad operational issues and coordinates activities and processes across lines of business and operations segments. Requires interaction with other lines of business as well as their own line of business to provide strategic direction and problem resolution. Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance unit and/or product-related activity. Responsible for budget/expense management, reporting and forecasting for areas managed. Ensures proper communication and compliance of company and regulatory policies affecting areas managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 associates that are typically includes at least one Band 4 associate and other middle managers. May manage department(s) that have 250 plus associates that cover multiple shifts/complex

Essential Functions:

+ Identify risks to organization related to exam audit, issue development, and implementation.

+ Ensure periodic reviews of manual and high risk processes to ensure accuracy are completed.

+ Guide projects with significant business impacts involving multi-functional teams to ensure prescribed guidance aligns with strategy updates.

+ Work independently, with limited direction.

+ Interact extensively with internal or external contacts to identify, research, analyze and resolve complex problems.

+ Use extensive functional and professional knowledge to build lasting relationships both internal and external.

+ Ability to confidently make risk versus reward decisions that have significant short and long term impacts.

Required Skills:

+ 2+ years’ leadership experience in issue/audit management or Consumer Card/Consumer Vehicle experience

+ Subject matter expertise commensurate with roles and responsibilities

+ Experience managing and/or interfacing with clients and internal partners

+ Ability to quickly establish and maintain productive relationships with key partners.

+ Highly motivated to succeed in a fast-paced environment.

+ Develop team members to maximize their potential and prepare them for next roles.

+ Strong attention to detail and problem solving skills.

+ Strong customer service or client-centric focus.

+ Ability to work independently with minimal supervision toward the achievement of personal and team goals.

+ Strong communications, including oral, written and presentation skills.

+ Effective planning, time management and organizational skills.

+ Ability to multitask and change direction in an ever-changing issue management environment.

Desired Skills:

+ Audit & issue experience in auto/card

+ Demonstrated strong employee engagement scores

+ Ability to effectively manage urgent matters including identifying issues that should be escalated to senior leadership

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22001295

Band: H4

Manages People: Yes

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Maria Victoria Macias

Referral Bonus:

0

Nevada job seekers

Nevada pay range:

$104,000 – $150,000

annualized salary, offers to be negotiated based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line

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Job Posting: JC202521479

Posted On: Jan 21, 2022

Updated On: Feb 11, 2022