Associate Systems Analyst

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? The ChristianaCare Center for Virtual Health is seeking an Associate Systems Analyst. Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.

To identify management requirements and operating problems and define alterna tives and the recommended solution in terms of management information needs for the Center for Virtual Health. The Systems Analyst uses current systems and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of the Center for Virtual Health. The Systems Analyst also acts as an internal content builder resource to management for the development of Twistle clinical pathways, Salesforce, and other systems as needed.


Utilizes business knowledge to identify areas of systems improvement opportunity in order to submit proposals for studies that lead to systems improvements when implemented.

Plans basic approach and method of analysis in order to pre-determine limits of problem and establish course of study and timing.

Conducts/participates in projects/assigmnments, applying systems analysis methods and techniques in order to identify where and how cost and time-effective improvements can be made or, as necessitated by internal or external regulations. Document and present conclusions, proposed solution and associated costs in "Solution-in-Principle" in order to gain user approval to proceed.

Develops and documents system design specifics in a "Solution-in-Detail" to assure understanding and to gain agreement by user of specific system inputs, outputs and costs. Conducts walk-through meetings with Programmers. Develop programming specifications in sufficient detail to minimize questions from Programmers, while fully utilizing technical support from DBAs, Systems Programmers, and Senior Programmer/Analysts.

Provide support to assigned systems or general services. Ensure proper on-call support

Partner with clinical leads and program managers to build and implement new Twistle pathways and Salesforce tools for the clinical or business needs of the Center for Virtual Health patient populations

Maintains effective user relationships in order to provide a climate receptive to systems improvement and to enhance understanding of the users business concerns. Participate on user project teams, audit installed system for conformance to objectives and make applicable changes, conduct additional training, and clarify procedures to assure full user satisfaction.

Maintains self-motivation to learn and apply current technical knowledge and to understand CCHS functions.

Provides technical work direction to assigned personnel in order to insure timely and accurate project completion. Assist the Manager in planning for and handling management contacts in business areas.

Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.


Bachelor's degree in Finance, Engineering, IT, or Business Administration required. 1-3 years information systems experience required. Experience in a hospital or healthcare environment preferred.


Knowledge of computer, telecommunication, and other information technology tools.

Knowledge of system design techniques.

Knowledge of hospital and patient accounting, inventory control, patient management and laboratory procedures is highly desirable.

Skill in oral and written communication.

Skill to use a keyboard and termi nal equipment, to do filing, indexing, and copying, to do sorting, to maintain computer equipment such as mounting tapes, loading paper, etc., and manipulate communications devices such as FAX ma chines in order to meet minimum productivity standards. Re quired for all key responsibilities above.

Ability to see well enough to... For full info follow application link.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 899565

Posted On: Jan 20, 2022

Updated On: Feb 19, 2022