Principal Learning Consultant

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R132018

Center 2 (19050), United States of America, McLean, Virginia

Principal Learning Consultant

This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions, and measure and report out on learning effectiveness. They will work closely with multimedia specialists and graphic designers to script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.


If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun;

If your writing voice can be described as fresh, modern, and conversational;

If you read Learning blogs over your morning coffee, and the words Bloom, Masie, and Gagne mean something to you;

If deadlines motivate you and a little time pressure helps you prioritize;

If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, then read on!

Key Responsibilities

Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience

Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).

Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

Decrease required development time through advanced use of multiple rapid-development authoring tools

Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment

Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience

Lead effective stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals

Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs

Participate in Train-the-Trainer activities, when applicable

Partner with other content developers to support material development needs, as appropriate

Create behaviorally-based assessments and evaluation methods

Consult with senior leader on performance improvement and learning strategy

Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks

Set and achieve challenging individual goals that support department and business goals

Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

Basic Qualifications

Bachelor's Degree or military experience

At least 3 years of experience in Training Design and Development

At least 3 years of experience with learning content development tools, (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)

Preferred Qualifications

Master's Degree in Instructional Design or Instructional Design Technology

At least 4 years of Training Design and Development for digital modalities

At least one year of experience in UI/UX... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 899023

Posted On: Jan 19, 2022

Updated On: Feb 18, 2022