at Incyte Corporation in Wilmington, Delaware, United States
Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value.
The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.
Job Summary (Primary function)
The Desktop Support Specialist II is responsible for various support and administration of end user technologies. Activities include full life cycle of personal computers, mobile phones, and other end user technologies and software. This includes various client image management, desktop support, project implementation tasks, and server side administration is required for Active Directory account management, virus, spam and spyware/malware monitoring.
Essential Functions of the Job (Key responsibilities)
Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Installs and optimizes HW/SW/Networking product and configurations.
Perform diagnostics and resolves product performance problems.
Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
Needs a thorough understanding of Windows 7 & 8.1 and PC hardware.
Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Perform configurations and Break/Fix in a PC configuration and setup environment.
Process daily tickets to meet or exceed SLA's.
Work will include troubleshooting, hot swaps and asset tracking tasks.
PC/laptop Hardware and software, Advanced
Hardware installation, diagnostics and support, Experienced.
Maintain knowledge of current and new technologies. Seek opportunities to learn new skills.
Research problems and products when necessary.
Provide on premise support for projects and other support teams where needed.
Support and maintenance of inventory and asset management processes and procedures.
Qualifications (Minimal acceptable level of education, work experience, and competency)
Bachelor's degree or equivalent experience.
5-7 years Desktop Support and administration experience.
Strong hardware and software installation and support experience.
Ability to install, test and troubleshoot computers and peripherals.
Experience with various hardware including Toshiba, HP, Compaq and IBM laptops and desktops as well as various client peripherals including lab components.
Experience with various operating systems including Windows XP and newer. Some Apple Operating System experience is preferred.
Experience with client applications including MS Office, MS Exchange, MS Project, MS Visio, Adobe Acrobat, Internet Explorer, Symantec Anti-Virus, and various standard client components including media players, compression tools, remote access programs, etc. Experience with pharmaceutical applications such as ChemDraw, Accord, Diva, DSGene, Prism, SciFinder, and MOE is also preferred.
Understanding of or experience with imaging and diagnostic tools.
ITIL Certification a Plus.
Microsoft Certification (any) - Required.
CompTIA A+ certification - Required.
Ability to multi-task and mange time efficiently.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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We appreciate, celebrate, and thrive on one another’s differences and strengths and are proud to be an Equal Opportunity Employer. By valuing diversity of backgrounds and perspectives and prohibiting all forms of harassment, we are able to promote a collaborative and innovative work environment in which everybody can contribute to their fullest potential.