Director of Design for Emerging Products & Experie

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R130436

Locations: VA - McLean, United States of America, McLean, Virginia

Director of Design for Emerging Products & Experiences

At Capital One, we believe great products begin with a deep understanding of our customers. We are champions for the end-to-end customer experience, from marketing through servicing, across physical environments, digital tools, and service Agents. We've combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

About the Team:
The Consumer Card & Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

About the Role:
As a Director of Design for Emerging Products and Experiences, you will be part of a team that is shaping the experience vision and strategy that not only will propel our products into the future, but will connect our products in new ways that mutually benefit our customers and our business. In this role, you'll be helping Capital One identify and capture new sources of revenue by obsessing over the marriage of customer needs and fledgling business models. You will be leading a portfolio focused on establishing new customer relationships and deepening and expanding existing customer relationships through new product and feature development. You will report to the Head of Emerging Products and Experiences and be part of a leadership team to help manage the collective portfolio, staff resourcing, support the broader Design team, and drive overall innovation strategy.

Key Responsibilities:

Oversee, inspire and mentor a team of anywhere from 5-10+ experience leads, UX/UI designers, and writers

Manage activities related to the design and development of user experience design solutions in web, mobile and native

Assure quality and efficiency of workstreams and simultaneously create the space and support for learning and growth on the team

Champion human-centered methodologies across all lines of business in the organization

Partner with Product, Technology, Brand and Business leads to understand financial, technical, and experiential objectives, while influencing product and experience agendas to deliver differential results

Drive innovation not only in customer-facing experiences but also with internal platforms, practices and processes that underpin and bring about world-class solutions

Recruit top talent, run a best-in-class team, and invest in their continued success

What You'll Bring:

Demonstrated leadership of a cross-skilled experience team within a large scale, high tech company

Experience in branding, marketing and product design methodologies and processes

Proven expertise in mobile native design and development

A track record of envisioning, designing, and delivering successful digital products and features

The ability to strategically influence senior leadership as well as your team as a champion of human-centered design

A great listener and a crisp communicator, with strong business judgment and analytical skills

The ability to thrive within ambiguity, assess and synthesize complexity, and still find the north star that brings clarity and drives forward momentum

The desire to collaborate, learn and continue to evolve the team

Humility, judgment, and enthusiasm that creates great... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 898718

Posted On: Jan 18, 2022

Updated On: Feb 06, 2022