Sr Associate - Marketing Agile Delivery Lead

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R127323

Center 2 (19050), United States of America, McLean, Virginia

Sr Associate - Marketing Agile Delivery Lead

The Retail Bank Marketing team is looking for an organized and process-driven servant leader to drive efficient, coordinated and well-managed go-to-market process of our campaigns. The ideal candidate for this role will have prior experience applying modern practices of project management (agile, kanban and lean principles) to marketing, and be passionate about creatively removing impediments and enabling individuals and teams to perform.

Supporting a marketing organization through growth and transformation
Capital One's Retail Bank has grown by leaps and bounds in the last couple of years. The Bank has risen up the league tables in deposits and checking relationships, capitalizing on industry-leading products and a unique challenger brand with superior digital capabilities and distinctive cafes and branches. The Retail Bank Marketing team has been on a three-year journey of transformation into a digital-first, intelligent marketing function to unleash the business's growth potential. Our team is made up of business and data analysts, marketing strategists, marketing technology product and platform managers, data scientists, creatives, project managers and process managers-all working together to create the marketing experiences that will drive more and more customers to bank with Capital One.

Facilitate increasingly efficient delivery of marketing campaigns through meeting facilitation, continuously improving team ceremonies and reinforcing team norms, and helping to remove impediments:

Apply facilitation and dependency management techniques to drive delivery through planning, collaboration, and coordination in a multidisciplinary and multi-stage go-to-market process

Facilitate epic and story backlog creation, refinement, prioritization and capacity planning and ensure project teams are following good Agile practices to optimize delivery

Utilize team feedback and metrics (quality, delivery rate, team health, etc.) to identify areas of opportunity and work with teams and their leaders to continuously improve

Support issue risk identification, planning, mitigation, and escalation to project team and stakeholders as needed; support resolution of impediments and risks

Provide monitoring and status tracking support for cross-team initiatives

Build brand of delivery excellence both within teams the delivery lead is responsible for, as well as across their internal peer group

Leverage Productivity Tools to influence better ways to radiate and document project/team information

Influence governance structure where decision-making is weighted toward empowered teams

Partner with with MarTech, Design, Product, Engineering and Ops stakeholders / leads to align on and evolve unified roadmaps, identify dependencies, craft delivery strategies

Support cross-team collaboration through the facilitation of release planning, scrum-of-scrums, and other scaled agile ceremonies

Serve as a knowledge and execution resource to the team for productivity and team performance:

Able to understand and use individual / team coaching tools like Powerful Questions, Lean Flow, and Systems Thinking to encourage a positive team environment, experimentation and continuous improvement

Support team's knowledge management needs through various tools (e.g. Jira, Confluence, etc.)

Understand and coach their teams to adopt development methodologies (e.g., Scrum, Kanban)

Coach to upskill team members in agile principles and best practices

Our ideal candidate lives our core team values of Resilience, Customer Centricity, Inclusion, Curiosity and Responsibility in everything they do.

We're looking for someone who:

Thrives in a dynamic, fast-paced environment and seamlessly manages multiple priorities through change

Thinks of all stakeholders/partners as their customer when creating value

Can turn even the most difficult or skeptical partner into a supporter, if not an... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 898717

Posted On: Jan 18, 2022

Updated On: Feb 17, 2022