at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R131650
Center 2 (19050), United States of America, McLean, Virginia
Principal Associate, Process Management - Retail Bank, Product Operations | Enablement
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
Retail Bank Product Operations team is seeking a high performing Principal Process Manager to serve as the subject matter expert on processes that improve business efficiency and drive results. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. As the Principal Process Managerwill deliver flawlessly executed standards and controls for critical business processes that directly impact customers, front line associates and improve our risk posture.You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You collaborate with other process owners to educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Retail Bank and the Enterprise
Create and validate processes and controls related to L2s
Drive continuous team and process improvement to achieve breakthrough results
Design and produce metrics used to measure efficiency and effectiveness of L2 processes and controls
Lead process improvement initiatives aligned with desired customer outcomes
Handle multiple tasks independently to meet deadlines
Provide subject matter expertise on processes when representing the department in projects and other meetings
Meet with key stakeholders and business partners to share results, drive changes and gather requirements
Document processes and projects (creating reports, presentations, business cases, and diagrams)
High School Diploma, GED, or equivalent certification
At least 2 years Relationship Management experience
At least 1 year of Process Management experience OR at least 1 year of Project Management experience
Lean, Agile, Six Sigma, SLQ2CQ, or Business Process Management (BPM) certification
Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)
2+ years of Process Management experience
1+ year of Risk Management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.