at JPMORGAN CHASE & CO. in Wilmington, Delaware, United States
JPMorgan Chase & Co. has an opening for an Applications Support position in Wilmington, DE.
Job Duties: Troubleshoot and resolve production support issues within technology-based mortgage loan originations systems. Perform root cause analysis on technical issues, and convey findings to software development staff for process and software changes. Research, analyze, and document technical issues and mitigation steps. Perform incident management and mitigation. Develop monitoring and alerting solutions, and participate in application and server maintenance activities. Improve data processing for system issues pertaining to Mortgage Banking Loan originations and Correspondent Applications. Monitor the technical environment, and track and resolve incidents and escalations. Perform a daily health check of intra-day/overnight system batch processes. Provide production and non-production environment support for critical applications, and create and improve system documentation (e.g., Run Books and FAQs). Produce production metrics. Run technical bridges as required, and leverage organizational knowledge and experience to reduce mean time to recover (MTTR). Perform RCAs for production incidents and prevent reoccurrences. Lead the team by building partnerships and synergy. Build and foster relationships across multiple organizations by participating in Disaster Recovery events and Major Event changes. Partner closely with application development and testing teams, as well as all data consumers and other dependent support teams, to drive technical stability in an effort to maintain business process indicator of 99.99% or higher. Work with change management and release managers on the evaluation of change events..
Job Requirements: This position requires a Bachelor’s degree in Mechanical Engineering, Computer Information Systems, Computer Science, or related field of study plus five (5) years of experience in the job offered or five (5) years of experience as Programmer Analyst, IT Consultant, or related occupation.
This position requires experience in the following skills: Red Hat Linux; AIX; Solaris; Windows Servers Cloud; GAIA; AWS services database; Progress; Oracle SQL; Cassandra; Global Oracle Services languages; UNIX shell scripting; Bash; ksh; HTML; Python; Apache; Tomcat; Web Sphere applications; Splunk; Wily; Dynatrace; Sitewalk; SCOMM; SVN; Share point; Confluence; Bit Bucket; ITSM; HP Service Manager; AaaS; Service Now; and EPV (CyberArk).
Employer: JPMorgan Chase & Co.
Work Site: Wilmington, DE
How to Apply: Please e-mail your resume to firstname.lastname@example.org with following job ID clearly indicated: [MR-AS-SWJ-001252]. JPMorgan Chase & Co. is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.