Employee Relations Specialist

at CTG in Dover, Delaware, United States

Job Description

Employee Relations Specialist

United States

Information Technology

Jan 11, 2022Post Date

22200196Requisition #

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Come join us and grow your career with CTG! Apply with CTG for this exciting opportunity!

CTGs premier client has a contract assignment for an Employee Relations Specialist.

Duration: 6 Month

Job Title: Employee Relations Specialist

Location: Remote

This job is fully remote and can be done anywhere in the US supporting regions within the Eastern/Central Standard Time zones.

The Employee Relations Specialist will be responsible for supporting approx. 600 employees across the US including manufacturing sites in New Hampshire and Michigan as well as a remote US based sales organization.

The ER Specialist is the first point of contact for coaching and advising employees and managers through sensitive employee relations by resolving conflict and identifying workable solutions and investigates work-related or compliance issues and prepare summary reports, conclusions and recommendations. The role includes high-level administrative work coordinating employee relations activities including documentation and case and file management.

As we continue to evolve our HR Service Delivery model, this role will assist with establishing a consistent process and documentation for investigations and disciplinary procedures. We look for someone to bring their ideas and best practice approach to drive more effective and positive employee relations while reducing risk to the business.

General Responsibilities:

• Serve as a resource for employees in responding to day-to-day policy and employee relations questions

• Advise and coach managers on proper handling of employee behavior and performance related matters

• Responds and evaluates employee relations inquiries with a high level of customer focus and sensitivity

• Assist in communicating policies, procedures, and protocols; interpret and respond to employee questions regarding policies

• Plans, conducts, organizes and leads workplace investigations including harassment, discrimination, retaliation, and other violations of rules, regulations, policies, and procedures

• Determines the appropriate investigative course of action based on the outcome of research including disciplinary recommendations

• Partner with Legal team in conducting investigations and HR leaders to provide counsel and facilitate prompt and effective resolution of workplace concerns

• Uses reason and de-escalation skills to manage difficult situations; present facts and recommendations verbally and in writing;

• Analyze employee relations trends with Leadership and help develop proactive strategies, solutions, programs, and policies

• Create and update HR policies and procedures that pertain to employee relations

Preferred Knowledge, Skills & Abilities:

• 3- 5 years experience in employee relations, investigations, employment law, and disciplinary actions. Bachelors Degree.

• Knowledge of federal, state, and local laws, statutes, which govern employment policies and practices

• Thorough understanding and application of internal and external HR principles, concepts, practices, and standards

• Ability to build strong working relationships across all levels of the organization, including remote areas

• Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment

• Outstanding written and verbal communication skills

• Must be an articulate and persuasive communicator

• Ability to objectively coach employees and management through complex, difficult, and emotional issues

• Strong business acumen

Additional Information:

  • No third party resumes will be accepted
  • Drug testing and/or other employment-related inquiries may be conducted
  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors!)
  • CTG is an Equal Employment Opportunity employer
  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link or email your Word version resume and salary requirements

CTG is a leading provider of digital transformation solutions and services that accelerate clients’ project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Customer Support
  • Education Level: Bachelor’s Degree (±16 years)
  • Work Remote: Yes
  • Travel: No
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Job Posting: JC201847310

Posted On: Jan 13, 2022

Updated On: Feb 04, 2022