Associate Director - Healthcare Operational Effectiveness -

at Guidehouse in Dover, Delaware, United States

Job Description


Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit


The Guidehouse Consulting Commercial Healthcare Payer/Provider candidate will have experience in the healthcare industry, preferably in performance improvement within Hospitals, Health Plans or Physician Groups. This Associate Director will work directly with clients to measurably improve their operational outcomes through a mix of workforce strategies, improvement in resource utilization and reduction in variation in care. This is accomplished by leveraging a deep understanding of health system and ambulatory operational best practices supported by data. He/she will work on the Guidehouse Commercial Healthcare Operational Effectiveness team driving margin and operational improvement at client provider organizations through a combination of data and business process analysis, project management, and deliverable creation. He/she will have subject matter expertise in at least one of our solution areas and business acumen to become a recognized, credible, and trusted partner to our clients. Required Skills:

+ Ability to lead and mentor a team of resources, manage prioritization of tasks, and ensure accountability

+ Aptitude to lead meetings and conversations with client stakeholders, including executives

+ Ability to meet with and present to Guidehouse and client project executives on project status, potential risk, and issue resolution

+ Strong aptitude in Enterprise Resource Planning (ERP) and assisting clients in optimizing supply chain processes in support of better use of their ERP system

+ Enthusiasm and willingness to play lead role in Guidehouse Payer/Provider internal practice development activities

+ Curiosity and interest with client and Guidehouse teams to assess and implement supply chain improvement opportunities and savings initiatives relevant in the hospital environment

+ Expertise in sourcing, analyzing, negotiating, implementing, and validating contract management process steps

+ Ability to facilitate and lead the strategic sourcing process including contract negotiations and leveraging supplier relationships for categories including, but not limited to, clinical supplies, physician preference items, purchased services, lab, and pharmacy

+ Interest in reviewing pricing and business terms for capital equipment and service contracts

+ Experience with conducting formal business reviews that leverage a supplier scorecard process

+ Understanding of healthcare inventory management systems and general operations principles (i.e., P2P, shipping, receiving, inventory management, par planning and management, etc.)

+ Familiarity with health system Value Analysis programs

+ Ability to develop and deliver creative solutions to address needs throughout an organization including managing capital assets, processing vendor transactions, and establishing system and facility-level policies and processes

+ Aptitude to develop foundational training materials

+ Comfortable interfacing with hospital executives to report realized savings and to develop strategies for ongoing risk mitigation


Required Qualifications:

+ Minimum bachelor’s degree, graduate degree preferred

+ Minimum 8-10+ years’ relevant work experience

+ Proficiency in Microsoft Office applications

+ Strong written and oral communication skills

+ Previous consulting or health system leadership experience

Preferred Qualifications:

+ Strong client leadership skills and ability to sell add-on work and recognize business development opportunities

+ Demonstrated ability to work in challenging situations

+ Demonstrated ability leading successful teams and managing through conflict

+ Ability to complete projects with attention to detail on tight timelines

+ Assures high quality work by taking advantage of learning opportunities and self-motivated

+ Communicates effectively and demonstrates leadership role with physicians, clinicians, administrators, colleagues, and fellow Guidehouse resources

+ Ability to travel up to 75% of the time

Additional Requirements

The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

+ This position is open to candidates virtually from EST, CST, PST time zones as well as AZ, UT.


About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Rewards and Benefits Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

+ Medical, Rx, Dental & Vision Insurance

+ Personal and Family Sick Time & Company Paid Holidays

+ Position may be eligible for a discretionary variable incentive bonus

+ Parental Leave and Adoption Assistance

+ 401(k) Retirement Plan

+ Basic Life & Supplemental Life

+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

+ Short-Term & Long-Term Disability

+ Tuition Reimbursement, Personal Development & Learning Opportunities

+ Skills Development & Certifications

+ Employee Referral Program

+ Corporate Sponsored Events & Community Outreach

+ Emergency Back-Up Childcare Program

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Job Posting: JC201749961

Posted On: Jan 13, 2022

Updated On: Feb 17, 2022