Global Health Systems Director

at Merck in Dover, Delaware, United States

Job Description

Job Description

New hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.

The Global Health Systems (GHS) Content Director, a role within Global Medical Affairs Capabilities (GMAC), is responsible for anticipating and driving the creation of timely customized, strategically aligned global/local resources to facilitate effective scientific exchange with payers and formulary decision-makers (both public and private).

The GHS Content Director serves as an internal expert and strategic point of contact, directly collaborating with internal subject matter experts (SMEs) and executive-level staff across the Company, to bridge scientific and medical strategy and field medical engagement through development of customized materials for US Medical Affairs (USMA) Health Systems and Global Medical and Scientific Affairs (GMSA) colleagues.

Responsibilities and Primary Activities

Global Scientific Content Development (40%)

+ Leads development of customized global/local content focused on clinical and economic value of the Company’s products (e.g., fact sheets, customized formulary presentations) that aligns to Annual GSC plan(s) and SMART Plans/Scientific Platform

+ Drives creation of materials within Global Scientific Content (GSC) team that can be leveraged globally as a strategic content partner of the Center of Observational and Real-World Evidence (CORE); obtains insights on the payer landscape from countries and translates requirements

+ Reviews GHS materials to ensure they are relevant, scientifically accurate, and consistent with cited appropriate scientific literature, internal scientific information, and Company values and standards

+ Engages with external agencies for content creation and local optimization of materials from GSC and manages US and global review and approval process of content

+ Ensures appropriate stakeholders are engaged in the development, review, and approval of GHS materials

+ Communicates to key stakeholders (e.g., Medical Information, Global Director of Medical Affairs (GDMA)/Regional Director Medical Affairs (RDMA)) of GSC approved content

Scientific Platform | Development of Global SMART and GSC Annual Plans (20%)

+ In conjunction with tumor/product GSC colleagues, shapes and informs the creation and adaptation of the SMART Plans & Scientific Platform

+ Inputs and prioritizes Annual GSC Product Plan(s) aligned with SMART Plan/Scientific Platform and informed through insights and feedback from key internal stakeholders’ cross-functionally and worldwide

+ Executes GSC Plans that include but are not limited to medical information letters, disease- and product-related slide decks, global congress medical booth materials, and digital/web-based medical content

Cross-Functional Collaborations | Initiatives (15%)

+ Directs a multitude of partnerships, both within and outside the department, by identifying gaps and leading in areas where there is value added, such as creation of GMSA/GSC processes/departmental initiatives, standard operating procedure (SOP) authoring/updates, and cross-functional activities that contribute to the GSC vision

+ Engages directly and independently in collaborative communications with internal stakeholders (e.g., Commercial, Global and Regional Directors of Medical Affairs, US HS/HSO Field Alignment Strategy & Training Leads [FASTLs], Field Strategy Team Leads [FSTLS], HS/HSO Executive Directors and Team Leads, CORE, Global Access, Legal and Compliance)

Leadership | Mentoring (15%)

+ Is an internal expert and strategic point of contact, directly collaborating with internal subject matter experts (SMEs) and executive-level staff across the Company, to bridge scientific and medical strategy and field medical engagement through development of customized materials for US Medical Affairs (USMA) Health Systems and Global Medical and Scientific Affairs (GMSA) colleagues

+ Drives the solution of complex problems through identification of innovative solutions; is a go-to person within the core GSC team for colleagues across stakeholder departments.

Medical Education | Training (10%)

+ Leads training to internal stakeholders on key GHS developed content in alignment and coordination with Global Medical Affairs Capabilities (GMAC) Training Director/Field Medical organization

Additional Key Leadership

+ Attains proficiency in Veeva Vault (the global review and approval tool for GMSA documents and materials) and PromoMats (the resource review and approval tool for proactive US and Global materials). Has a clear understanding of review and approval processes for both proactive and reactive resources

+ Develops and maintains content on global team sites (e.g., VEEVA Vault, GHS) and ensures timely access to accurate content

+ Adheres to compliance and regulatory procedures, working closely with Global MRL Compliance and Legal


+ Doctoral degree (e.g., MD, PhD, or PharmD)

Experience and Skills


+ Minimum three years health systems or managed care

+ Creating scientific engagement resources/content

+ Demonstrated ability to interpret and execute strategy

+ Success in cross-functional leadership and teamwork

+ Proficiency in project management and complex problem-solving skills

+ Work independently with a positive attitude and growth mindset

+ Work in high volume environment

+ Principled and strong communication and influencing skills


+ Medical science liaison (MSL) experience in the biopharmaceuticals industry (1 or more years), Medical Affairs experience and/or knowledge

+ Global health systems and payer organization subject matter expertise and knowledge of trends and new information impacting delivery of care and access globally

+ Pharmaceutical market knowledge

+ Basic understanding of Company’s commercial material systems & processes (e.g., Veeva Vault, CRM)

+ Subject matter expertise and knowledge of global health systems and payer organizations

+ Ability to educate, influence, and lead without direct authority over a continuum of stakeholders to ensure meaningful and collaborative resource development

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

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Job Posting: JC201346243

Posted On: Jan 08, 2022

Updated On: Apr 22, 2022