at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R131093
Center 1 (19052), United States of America, McLean, Virginia
UX UI Designer/ Design Strategist
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Experience Design Introduction
At Capital One, we believe great products begin with a deep understanding of our customers. We are champions for the end-to-end customer experience, from marketing through servicing, across physical environments, digital tools, and service Agents. We've combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enable financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.
The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
As aDesign Strategist on the Agent Experience Team, you will shape the vision and digital strategy for our associate experiences in our cutting edge Capital One Cafes, Retail Branches, and call centers. In this role you'll be central to designing the environment and products that help ~5000 Capital One Cafe Ambassadors and Call Center Agents support customers and help them achieve a healthy financial future-one with less anxiety and more everyday joy.
If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.Who are you?
A Curious Researcher. You thrive on conducting research, synthesizing qualitative and quantitative data and connecting dots that lead to compelling, easy to understand insights and opportunities to dig deeper. Bonus: Able to clearly articulate insights across a wide variety of internal stakeholders
A Strategic Problem-Solver. You're comfortable in ambiguity and passionate about finding clarity. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You're business savvy while keeping your users' needs at the forefront of your designs.
A Storyteller. You're able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You're able to present research findings and design concepts to designers and product partners.
A Successful Juggler. You don't get overwhelmed or flustered easily. You're able to keep track of multiple projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team. You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.
A Lifelong Learner. You have a hunger and curiosity to continually learn new things about design and to become a subject matter expert in whatever experience... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.