at Chubb in Wilmington, Delaware, United States
Chubb is the worlds largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Provide superior customer service to direct billed clients of Chubb, including, Commercial Risk Services, Casualty Risk, A&H, Westchester, Small Commercial, and other Chubb divisions. Effectively handle and respond to phone and email inquiries from business partners, agents, and insureds in a call-center environment. In addition, the team resolves discrepancies and processes financial transactions, including customer assisted payments, disbursements, transfers, stop payments, voids, etc.
Reporting Relationship and Scope
Under the general supervision of the units manager, demonstrate a proficient and thorough working knowledge of CBS (Customer Billing System), BCWS (Billing and Collection Workstation) and additional related policy handling systems, which include CUW, Marketplace, and GENIUS. Financial Representative interacts directly with, and provides accurate feedback to, insureds, agents, business groups, underwriters, and other customers through verbal and written correspondence.
Major Duties and Responsibilities
- Provide superior customer service, to both internal business units and external customers including brokers and policy holders. Research, analyze, reconcile, and resolve simple to complex customer billing discrepancies.
- Receive incoming customer service inquiries from internal business units, agents, and insureds via the toll-free Interactive Voice Response telephone line. Respond to servicing questions accurately and timely, within procedures and authority guidelines, with minimal managerial supervision.
- Respond to incoming customer service email inquiries from internal business units, agents, and insureds. Respond to servicing questions accurately and timely, within procedures and a
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Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity