Digital Designer and Storyteller, Senior Associate

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R126503


802 Delaware Avenue (18052), United States of America, Wilmington, Delaware


Digital Designer and Storyteller, Senior Associate - C&O Media


Digital Designer and Storyteller, Senior Associate - C&O Media


We're doing amazing things across Market Channels and Retail Operations (C&O) and continue to make progress on our Banking Reimagined strategy-we're offering our Customers compelling, unassailable products (360 is everywhere!), we're creating a differentiated digital experience (top-rated app, amazing Ambassador tools such as APEX), we're progressing on our location strategy (we now have 44 Cafes across the country!), our Ambassadors are delivering our brand experience across the footprint regardless of whether a Customer is in a Branch or Cafe (they're here to assist and support our Customers and Communities-NOT sell), and we're telling our story to the nation (Jeremy has become a household name).


We, the Media Team, provide simple, compelling, engaging communications and multimedia experiences, and resources that empower our Branch and Cafe Ambassadors with the knowledge they need to help our Customers succeed. We do this with dedication to the Ambassador, creation of a consistent and legendary Customer experience, well-managed curation, and inclusive sharing of knowledge so Ambassadors feel supported, connected and included. We've spent the entirety of 2021 delivering on timely and critical communications to support Branch and Cafe Ambassadors in navigating the changing environment, while also using metric-based analysis and empathy research to streamline processes and optimize our communications channels and multimedia experiences to meet the needs of Ambassadors and Leaders, as well as market our channels and the Media Team brand. In 2022, we're expanding our communications channels and resources offerings to support the Private Banking Team in the same spirit of collaboration, style, grace, and above all, FUN!


As a Digital Designer and Storyteller, you'll be part of a smart, creative and talented team responsible for bringing narratives to life in multimedia and crafting and writing effective narratives that inform, compel and deliver excellence to our Private Bankers and Ambassadors. You'll play a key role in delivering rich multimedia experiences to engage, support and connect with Ambassadors and Private Bankers day to day via video, web, graphic design and branding, UI/UX design, and/or creative consultation. In this position, you'll contribute immediately through web design, development and support, including the 2021 migration of all our web pages from the Jive platform to LumApps; graphic design and branding projects; and producing, directing and editing videos for our weekly video production  (previously ), all while strengthening your collaboration and influencing best practices.


We're seeking a creative, articulate, dedicated, disciplined, thoughtful multimedia professional who excels in a team environment. This person will have excellent written and verbal communication skills, attention to detail, and the ability to adapt to change quickly. The ability to influence across and up is key to success in this position, as you'll be collaborating with various partners across all of Retail Bank on a day-to-day basis. This is an excellent opportunity to continue your career in the field of design and multimedia communications.


The ideal candidate is a master of their craft, a versatile designer and multimedia storyteller who is highly proficient technically and fully embraces the digital mindset. The candidate will also have a portfolio of at least five samples of their multimedia work for review to show you can create equally compelling and effective web experiences, logos, and graphics, as well as video productions. Do these desired experience and skill set descriptors of our ideal candidate sound like you?


You have deep-seated knowledge in web coding languages such as HTML and Javascript, experience hosting web code in platforms like Amazon Web Services (AWS) and GitHub, are in tune with... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 891774

Posted On: Jan 03, 2022

Updated On: Feb 02, 2022