UX/UI Designer - Consumer Card & Bank Experience D

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R120985


Locations: VA - McLean, United States of America, McLean, Virginia


UX/UI Designer - Consumer Card & Bank Experience Design


The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.


About the Role:

We are currently seeking a UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:


Collaboration & Connection


Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience


Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing


Supporting design-led workshops to engage and build alignment across different partners and teams


Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis


Connecting with design community peers in service of learning, sharing, and teaching


Working with partners and teams across various geographies


Embracing and advocating for an experience mindset - this is as important to the work as the results


Discovery & Delivery


Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities


Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams


Participate in end-to-end product design by:


Working with researchers to understand customer needs and define opportunities through usability and empathy studies


Framing problems, determining insights, and defining visual designs to serve customer needs


Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes


Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines


Supporting effective storytelling and presentation of visual concepts to various stakeholders


Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications


At least 2 years of (UX) User Experience and (UI) User Interface Design experience

Preferred Qualifications


Designing for cross-channel experiences


Comfortable working with Product and Tech partners


Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma


Familiarity with working and contributing to and established design system


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 890321

Posted On: Dec 29, 2021

Updated On: Jan 28, 2022