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Desktop Support Engineer

at Computer Aid, Inc in Wilmington, Delaware, United States

Job Description


Computer Aid, Inc


It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Suggested payrate range- $20-24/hr

Desktop Support Engineer- job description

  • Instinctive customer service professional who engages individuals and teams throughout leadership and management to facilitate positive customer service experiences.


Customer focused,Organized and Detail oriented.Strong Customer Service Skill are needed to interact with end users and the service desk team.Need a junior level or basic understanding of desktops/laptops with aptitude and initiative to learn and grow on the job.

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  • Image, deploy, and upgrade desktops and laptops.
  • Maintain a queue of break/fix tickets and software/hardware requests.
  • Provide troubleshooting for end user equipment.
  • Provide onsite, remote, and phone support.
  • Submit orders for end user equipment.
  • Participated in the office resumption project, returning users to the office.
  • Coordinate hardware repairs with vendors.
  • Install software license keys.
  • Set up physical workspaces for end users.
  • Participate in weekly team meetings.


Additional Skills- Helpful, Not all required

  • Active Directory -SCCM/MECM - 2 yrs.Microsoft Endpoint Manager -
  • Citrix Workspace .ServiceNow -

Microsoft Office - 12+ yrs.





Equal Employment Opportunity/M/F/disability/protected veteran status

PI158426069
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Job Posting: 888255

Posted On: Dec 30, 2021

Updated On: Jan 22, 2022