Card Messaging Governance Manager (Principal Assoc

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R126833


Center 1 (19052), United States of America, McLean, Virginia


Card Messaging Governance Manager (Principal Associate Level)


This is a high-criticality role leading the risk management, controls, and governance of messaging platforms that support marketing and servicing use cases for over 60 million Capital One credit card customers. Focus on creating and performing next-generation processes to monitor and ensure compliance with messaging guardrails such as email intensity, cross-channel coordination, web & mobile message presentation, and compliance with enterprise standards. Accomplish this by collaborating with stakeholders from enterprise, the Card line of business, and the product, marketer, and servicer organizations. Bring a quantitative mindset that balances the strategic with the tactical, leverages advanced technology and analytics, employs innovation and creative problem solving, and frames risk management concepts in a business-focused way. Become a valued member of the team and trusted thought leader in an exciting, high-growth business area!


As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.


We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.


General Responsibilities:


Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives


Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives


Identify and implement process improvements driving issue resolution/risk mitigation activities


Tracking and resolving process breakdowns


Understanding customers' needs of the process and driving process improvements


Developing and maintaining formal process documentation including procedures and process flow diagrams


Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions


May lead a team and/or direct others on projects


Basic Qualifications:


High School Diploma, GED or equivalent certification


At least 1 year of experience with Microsoft Office or G Suite


At least 2 years of Process Management experience


Preferred Qualifications:


Bachelor's Degree or military experience


Lean, Agile, Six Sigma, Business Process Management, or Project Management certification


1+ year of experience in Compliance or Risk Management


3+ years of experience in Process Management


1+ year of experience with managing or governing customer messaging (marketing or servicing) such as emails, promotions, web/mobile


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 881267

Posted On: Dec 06, 2021

Updated On: Jan 05, 2022