at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R126979
Locations: Sales - DE - Wilmington, United States of America, Wilmington, Delaware
Catapult is a unique Internship for recent high school graduates and GED recipients interested in learning about customer service in a call center environment. Training will include how to resolve customer inquiries and issues while adhering to all Capital One policies and procedures.
As a Catapult Intern, you'll receive skills, experiences, and support through professional training, financial education, and workplace mentoring.
As part of the internship, you will:
Focus on competency based training including, but not limited to, communication, problem solving, judgement, customer service, financial well-being, and personal branding
Participate in group exercises
Engage with mentor regularly
Discuss your growth and identify opportunities for your development
Focus on personal and professional development
An ideal candidate would possess:
Strong oral and written communication skills
Open minded and a team player
Experience with problem solving and customer service
Ability to be present, participatory and maintain strong attendance
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Work at Home Living Requirements:
Candidates must live within approximately 100 miles driving distance of 19801 and be comfortable coming in person whenever required with no less than 24 hours notice.
High School Diploma, GED or Equivalent Certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.