Learning Manager, Commercial Bank

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R126800


NYC 299 Park Avenue (22957), United States of America, New York, New York


Learning Manager, Commercial Bank




If the idea of building and revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds like less work and more fun;


If you have an entrepreneurial spirit that enjoys working in whitespace to craft a learning strategy;


If your goal with learning is to get to the root cause of what drives talent, contributes to culture, and aligns to business impact;


If you enjoy building relationships with senior business and HR leaders and developing a perspective on the value add of Learning;


If you read Learning blogs over your morning coffee and the words Bloom, Masie, and Gagne mean something to you;


If you are an advocate about the associate and customer experience and if people regularly seek you out because of your creativity and problem solving then read on.


This Manager role will have the responsibility of driving the talent learning and development agenda for Capital One. This individual will partner closely with key business leaders to understand highest priority business needs both now and in the future, partner to identify the highest points of leverage in learning for the business, and craft digital-first (but not only) learning solutions to enable that learning. This leader will serve as a visionary and architect for crafting new experiences as a part of our Capital One learning portfolios.


Key Responsibilities


Build close partnerships with Business Executives and HR Leadership to understand imperatives, gain insights into critical talent drivers for the organization, and consult on the appropriate talent development agenda


Consult, design, develop, curate, and deliver learning solutions for front line and home office audiences


Accountable for business-critical learning priorities focused on job-specific skills and competencies, cultural transformation, and more


Partner with key business partners to identify and prioritize points of leverage in learning for business impact and scope learning needs for new initiatives to build out our learning portfolio


Partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact


Create and adopt innovative digital learning solutions, created in-house and through vendor partnerships


Define and socialize learning's story of how we plug in as a strategic talent lever, culture impactor, and business results driver and where we can optimally support the business


Partner with analysts to measure the impact of learning on business success, as well as to identify performance trends as an input to future learning efforts


Recommend appropriate change management solutions to drive adoption and that reflect and influence the learning culture


Coach and develop learning professionals to enable them to bring their best skills and talents to Capital One and to continue to grow


Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals


Stay up-to-date on relevant learning trends, industry benchmarks, and leading edge technology advancements with recommendations on how they could positively impact Capital One and learning culture


Basic Qualifications:


Bachelor's degree or military experience


At least 3 years of experience in client facing consulting


At least 3 years of experience in learning and development


At least 3 years of experience using multiple rapid development content tools such as Captivate, Articulate Storyline, or Camtasia to create online courseware


At least 2 years of experience in project management


At least 2 years of experience in learning strategy creation


Preferred Qualifications:


Master's Degree in Business, Instructional Design, Organizational Learning, or Human Resource Development


At least 5 years of experience in learning... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 881261

Posted On: Dec 06, 2021

Updated On: Jan 05, 2022