at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R121746
Center 1 (19052), United States of America, McLean, Virginia
Manager, Product Manager- Small Business Bank
At Capital One, we think big and do big things. When we started just 25 years ago, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology, data, and face-to-face conversations to understand the human problems associated with money and finances.
In Capital One's Small Business Bank group, we are passionate about helping Small Businesses succeed. To further that mission, we're building a new digital servicing team from the ground up. We're looking for a product leader that's equal parts coach, visionary, and problem solver. You'll be responsible for leading a cross functional team across technology and design, co-creating a strategic product vision for the future while getting broad stakeholder alignment, and guiding the delivery team to bring exceptional value to life while knocking down all the things that slow us down.
We'll begin our journey by going deep on how our customers interact with our banking services, and where possible, identifying areas of tedium and low-value interactions to automate: we want to give businesses time back to build their business! Making digital servicing simple and intuitive for our customers is critical while working in parallel to deliver differentiated, next generation experiences. But keep the fraudsters in mind...you'll have a hand in determining how we leverage data & ML to develop policies and processes that ensure our customers' money is protected.
On any given day in the Bank you'll be:
Empowered. You'll play a major role in identifying our customer's pain points and translating that into the team's vision. You'll lead a cross-functional team (designers, engineers, and analysts) in determining the best approach to help get us there.
Learning constantly. This is a complicated space at the intersection of new technology, shifting regulations, and evolving customer expectations. You'll need to ensure we are always heading in the right direction.
Sharing openly. Our culture is one of transparency. Collaboration across multiple teams is a key to success. You'll need to influence their roadmap while learning from their past experiences.
Innovating relentlessly. Push big change by starting small, testing ideas, and learning your way to results. You'll need to be comfortable conducting both large (quantitative in-app test/control reads) and small (qualitative user research session) tests.
Succeeding strategically. Solve the right problem, and have the confidence to stop work on the wrong one. Grow big by starting small and constantly refining the path towards success.
Connecting creatively. This is a hard problem to solve, so you'll need to find the best ideas from across the organization. How do you have an open and honest discussion on the path forward, disagree agreeably, and then move forward together.
Here is what you will bring to the table:
Curious. You ask why, you explore, and you're not afraid to blurt out your crazy idea. Solving complex problems is addictive and you love taking on new ones.
Do-er. You have a bias toward action, you try things, and sometimes you fail. You don't let perfect get in the way of good. You do what needs to get done - "it's not my job" is not in your vocabulary.
Visionary. You can clearly outline a strategic product vision in a way that is tangible to both customers and the technologists developing the code.
Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
Collaborator. You know the right people to work with for each project. You can quickly get alignment with the key stakeholders while pushing forward without delays.
Analytical. You aren't scared of... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.