Strategic Client Manager - Small Business Card

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R123626


Locations: Sales - CA - San Francisco, United States of America, San Francisco, California


Strategic Client Manager - Small Business Card


At Capital One, we don't hire people for positions-we hire people to build evolving, fulfilling careers. Within the Spark Small Business Credit Card Team, we are Small Business Proud! Our Client Development team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we can help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.


We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the unclear experience of owning, managing, and growing a small business.


To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. We have committed to building field-based regional teams that engage small businesses in their own communities and on their terms.


As a Client Manager for Small Business Card (Manager), you will deepen the engagement with our largest and highest potential small business clients by helping them unlock the full value of their Capital One Small Business relationship. You will have a deep understanding of each client in your portfolio, including their business model and strategic priorities while serving as a dedicated point of contact for Small Business SPARK Card. The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization.


Job responsibilities include but are not limited to the following:


Manage a portfolio of existing Small Business clients with a focus on growth, risk management, and retention


Become a trusted advisor by understanding the customers drivers of growth, strategic initiatives and challenges so that you can provide meaningful insights and make proactive recommendations around Capital One products and services that enhance the overall value proposition for the client


Develop relationships with a top portfolio of clients to build, retain, and where necessary, recapture spend on degrading accounts


Analyze your clients' total business spend to identify additional opportunities to leverage the Spark card


Assist the business in overcoming obstacles to utilizing their Spark card for payments to all accepting vendors


Monitor portfolio metrics and perform quarterly account reviews with top clients and Capital One leadership


Partner with the larger Small Business Card team to identify and ideate on solutions that meet client needs


Ability to work virtually in a fast-paced environment


Compliant in all client activities and follow up through use of


Travel to visit clients as needed


The Ideal Candidate:


Demonstrated abilities to build relationships and influence at a wide range of levels


Strong verbal and written communication skills, both in person and over the phone


Hands on experience in sales and/or client management and the ability to deliver a superior customer experience


Creative thinker willing to challenge the status quo


Strong professional presence


Maniacal focus on being well managed and recommending solutions that are a win win for the client and Capital One


Problem solver able to partner across the Small Business organization to solve the unique problems of our largest Small Business clients


Knowledge of Salesforce and working understanding of sales performance metrics


Strategic mindset and ability to leverage data in identifying growth... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Copy Link

Job Posting: 881003

Posted On: Dec 05, 2021

Updated On: Dec 10, 2021