Customer Service Representative

at Kforce in Newark, Delaware, United States

Job Description

Kforce has a client that is seeking a Customer Service Representative in Newark, DE.Summary:Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.Duties include: * Customer Service Representative will be receiving inbound calls * Understanding call requests, problem solving as needed, and routing if required per client profile * As a Customer Service Representative, you will be assisting retirees with questions about their pension payments, tax forms, withholdings, etc. * Sending forms via mail, fax, and email to participants * College degree not required but preferred * Previous call center experience preferred * Demonstrated proficiency in Word, Excel, internet, and email * Highly motivated, self-starter who can complete functions with little supervision * Strong organization/time management skills &ability to prioritize * Ability to function well in a high-volume environment & multitask * Adapts well to change and is a team player- ability to achieve both individual and group goals * Must have excellent communication skills & telephone etiquette with customer service focus * Excellent attendance record required * Must be willing to work overtime when necessary Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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Job Posting: JC199167800

Posted On: Dec 05, 2021

Updated On: Dec 21, 2021