Applications Support

at JPMorgan Chase in Newark, Delaware, United States

Job Description

Collaborating with teams on a wide range of projects based on your primary area of focus: environment stability and execution; while learning to fix application and data issues as they arise. There is also an element of software development, testing, deployment, maintenance, and improvement, in addition to the software lifecycle methodologies and risk guidelines which are involved.

This role requires a variety of strengths and capabilities, including:

+ BS/BA degree or equivalent experience

+ Basic knowledge of application development

+ Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed. Experience with UNIX/Linux O.S.’s is a plus

+ Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software. Most specifically Jules, BitBucket, Python, JIRA, NAGIOS, Grafana

+ Work closely with business and service delivery team to ensure appropriate business measures and goals are clearly defined

+ Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies


+ Excellent problem-solving and organizational skills

+ Ability to multi-task and deal with conflicting priorities

+ Strong interpersonal skills

+ Ability to grasp common business concepts and translate them into software requirements

+ Detailed oriented with ability communicate and resolve issues as all levels of the organization

+ Adept in basic software design and development methods.

+ Logical thinker with strong problem solving in a cross-functional environment.

+ Effective team player and ability to work independently

+ Possessing specialist knowledge of operating systems, devices, applications and software

+ Managing coordination at a local and international level where required

+ Preparing maintenance plans and upgrading schedules for the organization’s systems

+ Developing reports for teams across the business

+ Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC199139387

Posted On: Dec 05, 2021

Updated On: Feb 08, 2022